Create and manage a Learning Management System for all employees, which includes regulatory/labeling information, company policies & SOPs, specialized lawn & garden knowledge-base, explanation of SaaSDevelop & implement onboarding/training materials for 50+ seasonal Customer Service agents, as well as core internal departmentsCreate and Manage a Help Center, as well as macro-style reply bank for Customer Support agentsWork alongside Subject Matter Experts to ensure compliance and accuracy for an 80 SKU product line in a heavily regulated industry, sold to a 300k+ active customer base across 50 states

Empowered customers to grow a better lawn and garden. Diagnosed issues within a lawn, offered a range of product and cultural-practice solutions, all powered by an Integrated Pest Management philosophy.

Instructed individual piano, guitar, and trumpet lessons to a network of over 35 students throughout Boulder County per weekResponsible for communication, scheduling, billing, and curriculum development for clients with a wide range of ages and experienceOrganized semi-annual recitals for students to demonstrate continued growth

Generated daily/weekly production reports for a $6M+/year grossing community-staple business, serving both wholesale and retail clients throughout the front range of ColoradoTrained over 20 employees on various office reports and café dutiesResolved escalated customer care issues, opened/closed registers, maintained inventory and placed orders for office/warehouse supplies, perishable food/drink items, etc.Sold at local farmers markets, acting as first point contact for new and existing customers across the community