Eric Dortch Email & Phone Number

Cincinnati, Oh, Us

Milan, Italy, It

• Global lead for Workday Reporting• North America Manager for HR Systems/Data• Global workstream lead for Workday implementation (Payroll Integration and Reporting)• Direct and lead project to integrate HRIS systems/process post merger.• Direct and manage new global HCM program, development and implementation including business requirements, configuration, testing, deployment strategy and post implementation strategy. • Work with team to improve existing business processes and procedures as well as evaluate changes for new HCM deployment• Provide consulting to HR leaders regarding their business solution needs, and system and process solution to help them make informed business decisions• Build HR processes and tools that improve the employee and manager experience• Prioritize critical initiatives and resources, determine readiness for global expansion, identify project opportunities that address process inefficiencies• Develop and implement a cross functional HR service delivery model to improve HR support for employees, managers and HR partners.• Primary work with SuccessFactors, ADP Vantage, ADP Ev5

Bellevue, Wa, Us

• Sr. Project Manager of HR projects and systems. • Partner with business leadership to assign business related project activities. • Align project work efforts across all project workstreams.• Manage and facilitate issues, risk resolutions and/or escalation across projects.• Evaluate resources and coordinate with business leadership for allocations and resolutions.• Provide regular reporting on progress of project objectives, incorporating status from all workstreams within the project.• Partner with business leadership to define project team organization, roles and responsibilities.• Facilitate Project Steering, Stakeholder and Core Team meetings.• Monitor and track work of business team, providing support and communication of objectives and tasks.

Bellevue, Wa, Us

• Worked with team and business units to transfer and build reports into new HR systems including: Workday, ADP Vantage, Cornerstone and Kronos WFC.• Restructured support model of business units to be more consultative than merely request driven• Implemented electronic request system to track all report requests• Implemented quarterly business reviews (QBR) with supported business units to track progress, identify opportunities and help leaders make informed business decisions• Lead a team of 7 analysts that provided enterprise leaders and HR partners with analyses, reporting, tools and data services to support workforce decisions that best drove operational and business performance • Partnered with business units and functional groups in supporting business strategies and plans by providing fact-based actionable information • Built relationships with various HR groups, business leaders and executives

Bellevue, Wa, Us

• Own and drive business process improvement and implement technical solutions end-to-end by working closely with business owners.• Manage initiative intake request process while supporting project managers to ensure cost, schedule, and performance of upgrade and enhancement projects are met• Evangelize business benefits to IT and influence project team priorities as well as to resolve user issues. Balances the customer’s requirements with technical constraints to ensure that the value of the project is realized.• Assist in developing and maintaining a high level roadmap of program initiatives that are consistently updated to reflect business priorities, constraints and dependencies• Establish and maintains relationships with outside vendors as necessary to support program objectives• Ensure timely communication and escalate program issues, risks, constraints, and dependencies to management and the program sponsors & stakeholders• Partner with Business Analyst, System Analyst, Sponsor and Stakeholders to ensure the overall business solution is positioned, deployed and supported globally

Woodinville, Wa, Us

• Manage employee relations by meeting regularly to ensure they have all the resources needed to complete the project. • Recruit and onboard new talent, including contract negotiation, compensation, and new hire process• Create and maintain employee files including employment contract, tax info, performance, corrective action, etc• Direct talent acquisition by writing/editing staffing plans, creating job descriptions, posting open jobs, prescreening applicants, conducting interviews, and placing candidates• Conduct process to validate and enable employee work eligibility, including H1 and Green Card applications• Oversee and develop other recruiters• Recruited and placed top level employees for a wide variety of clients to complete various projects• Manage clients by conducting regular meetings with client managers to assess project status and employee performance. Communicated any changes to the project team and followed up through email, phone calls and in person meetings to make sure contracted employee was on track and result met client’s needs• Perform root cause analysis on any missteps with client satisfaction and/or project performance to improve customer service and accurate completion of project and deliverables• Work as a liaison between the sales team and project team to complete project based work. Manage sales meetings, follow up with client in person and through email, and meeting with the project team to assess progress and remove any roadblocks as needed• Write and submit SOW’s including setting deliverables, schedule and budgets. Work with client to meet budget goals, set deliverables, and finalize project delivery• Facilitate scoping and project kick-off meetings between client business groups and technical team • Manage equipment purchase, maintenance and distribution to all Employees• Prepare formal project final reports and email or present to client

Plano, Tx, Us

• Hired, trained and developed 40 employees in 3 locations. Including writing and mentoring comprehensive personal development plans• Created a training and development program for managers/supervisors and handled promotions over 3 years• Wrote and delivered annual performance appraisals and coached employees on goal setting and career development• Responsible for meeting a $3.7M annual sales goal including supply, asset and payroll management. Created staffing schedules to meet business and payroll goals, reduced supply costs and exceeded sales goals 2 out of 3 years• Finished in top 3% of Senior Managers by exceeding profit goals by improving customer service, staffing and training• Worked with sales team to manage client relationships and projects for top clients (Microsoft, T-Mobile, Verizon)• Performed statistical and root cause analysis to identify and resolve any short comings with customer experience

Plano, Tx, Us

• Hired, trained and developed team of 10 employees. Intense focus on development, performance, and goal setting• Improved customer service through strategic hiring and training. Exceeded sales goals with excellent customer service, quality check process and partnering with sales team

Bachelor Of Arts (B.A.), Religion/Religious Studies

Post Graduate

General Studies

Diploma, Diploma