Eric Dowd Email & Phone Number

Hickory, Nc, Us

Hickory, Nc, Us

Diagnose and resolve software and hardware incidents, including operating systems across a range of software applications. To assist all our users with any logged IT related incident when called upon. To take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes with the aim of restoring service to the customer as soon as possible; escalating incidents to other support teams where necessary. Accurately record, update and document requests using the IT service desk system. Install and configure new IT equipment. Resolve incidents and upgrade different types of software and hardware to resolve incidents with printers, copiers and scanners. Maintain a first-class level of customer service ensuring that all customers are treated efficiently and in an appropriate manner. Maintain excellent verbal communication skills with the ability to communicate effectively with technical and non-technical colleagues at all levels in the organization. Maintain and publish relevant support documentation in order to assist all staff in the quick resolution of their incidents and service requests and enable users to become more self-sufficient. Imaging, deployment, and support of laptops and desktops.

Investigates complaints, prepares case histories, field training reports, activity reports, staff reports, recaps and incident reports. Trains, counsels and assists subordinate officers and other personnel in handling difficult criminal cases or administrative situations. Explains and follows rules and procedures and communicates Police Department goals and objectives and implements instructions. Conducts and participates in daily briefings. Participates in community relations programs and makes presentations to residents and groups.Identifies community-based policing problems and works with resident groups to gather information as to corrective measures. Participates in training courses and programs. Physically subdues individuals as appropriate and lifts and carries equipment and other items weighing 50 pounds or less. Operates a vehicle-mounted and/or a personal computer and uses applicable software. Administers first aid in emergency cases.Responds to special calls to include investigation of burglaries and suspicious circumstances, robberies, thefts, felonies, other law violations and deaths. Operates a variety of tools and equipment specific to law enforcement duties to include a police radio, radar gun, baton, handcuffs, handgun, various firearms and other weapons as required. Collected, seized, and preserved evidence. Conducted interviews of witnesses and suspects. Obtained statements and testifies in official judicial proceedings. Responded to disaster and relief operations.

Randolph Afb, Tx, Us

Provided Command and Control for 8,500 square miles of territory and $1.07 billion in United States Strategic Command (USSTRATCOM) defense assets.Prioritized response to missile security disaster control situations and the investigation of missile field alarms.Responsible for the security and accountability of numerous Communication Security (COMSEC) materials and classified documents.Controlled entry and exit to USAF Protection Level missile alert facilities (MAF), launch control centers (LCC) and launch facilities (LF) which store critical components and defense assets.Conducted surveillance of critical facilities using Remote Visual Assessment (RVA) and Closed Circuit Television (CCTV).Directly supervised six personnel.Organized and conducted weekly training for co-workers. Responsible for the safety and mission planning for six man team. Showcased command and control during convoy operations. Dispatched response forces to alarms, reestablished security and integrity of dispersed military sites. Very efficient with Microsoft Office and Close Circuit Television systems. Managed receipt, storage and issue of classified documents/material. Conducted searches of personnel, vehicles, and hand carried items. Organized and trained new personnel on key job tasks. Responded to alarms and ensured nuclear arsenal secured. Provided security during maintenance operations, nuclear assets most vulnerable stage.

Associate In Applied Science (Aas), Networking Technology

Certificate Of Basic Law Enforcement Training, Criminal Justice/Police Science