Eric Dowdrick Email & Phone Number

Port Washington, NY

Took oversight of the team and grew the team from four members to a team of thirteen. Worked with all levels of leadership (low level to top level) to alter and implement additional support processes and workflows. I was involved with creating onboarding processes for new team members to increase member readiness and self-sufficiency to reduce team member.

Port Washington, NY

Worked on a team of five to support six of Sandata's premier products. Within the first six months I worked to resolve over 2000 backlogged support items while continuing to manage current item escalations. As a Tier 3 Production Engineer I helped enhance client intake processes for both support and onboarding to decrease overall turn around times. Worked.

Maumee, Ohio

Responsible for planning, preparation, roll-out, implementation and ongoing support of new home health software package. Handle conversions and consolidations of data from multiple software packages ( Home Care Home Base, nHome, Time Tracks, Carefacts, Visit Call Visit Schedule, and Generations). Obtaining data specs of current systems, identifying needed.

Maumee, Ohio

Administration and setup of all computer and network systems. Training staff members, communication and coordination of purchases, implementation of new systems and processes, and troubleshooting. Coordinate consultant services for additional IT services. Maintained multiple cell phone accounts, as well as make purchases of new cellular equipment and.

Toledo, Ohio Area

Setup, deploy and maintain multiple servers to handle instances of Microsoft Exchange 2007, and Microsoft SQL 2005, 2008, and other various software packages.Creating backup processes, disaster recovery processes, and other security processes used at ProHealth Partners. Inc.. Maintaining network continuity for the business and staff. Research and deploy.