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• Project/Program Management • Call Center Implementations • Capacity/Strategy Planning • Risk Identification/Resolution • Continuous Process Improvement • Storage/Backup/Recovery • Security/End User Services • PCI Audits • Supplier/Vendor Negotiation • Large Scale OS migrations• Virtualization/Network Engineering • Hardware Migrations • Business Continuity Planning • PBX Migrations • Networks: LAN, WAN, VPN, VoIP, and Voice.• Platforms: Cisco, HP ProLiant, VMWare ESXi, Avaya, Openscape, Verint, NICE, Encore. • Protocols: SIP, EIGRP, HSRP, OSPF, CDP, NAT, QoS, MPLS, DNS, SNMP, RADIUS, G.711, G.729, G.723.1 , SMTP • Applications: ServiceNow, Spiceworks, Remedy, SAP, Alienvault, GFI Languard, McAfee ePO, Symantec Backup Exec, VEEAM, Symantec WDE, WSUS, WDS, Splunk, Exchange, Duo Security, CMS, Definity, SolarWinds Orion, Nessus, Wireshark, TACACS, nagios. • Programming: C++, FoxPro, Java, PowerShell, MS SQL.• Active Directory: GPO, Replication, Backup/Restore, ADFS, Audits, WPAD, Domain Trusts • Guidelines/Standards: ITIL, PCI DSS, HIPAA, ISO/IEC 27001, Triple DES, AES, RSA, PKI, 802.11• Operating Systems: Workstation Windows 3.1 – 10, Windows Servers 3.54 – Windows Server 2012 R2, Red Hat Linux, Ubuntu Linux, SUSE Linux, SCO Unix, HP Unix, Android, iOS • Metrics: FCRR, ASA, FLRR, CSAT, CPC, ESAT
Conduent
View- Website:
- conduent.com
- Employees:
- 10
- Company phone:
- (949)743-1200
-
Senior Network EngineerConduent Oct 2020 - PresentFlorham Park, New Jersey, UsContact Center Implementation & IT Management• Turn up new Call Center for the State of KS KDHE Medicare Eligibility
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It ManagerConduent Mar 2017 - Oct 2020Florham Park, New Jersey, UsContact Center Implementation & IT Management• Turn up new Call Center for the State of SC DHHS Medicare Eligibility• Implement PowerShell controlled processing and SFTP distribution of 834 file (MoveIt work alike)• Assist Verint team debugging issues with 1st Verint V15 deployment• Planned/Executed Covid-19 Call Center Work From Home• Assist Deployment team with first Call Center implementation of IWAN• Ad audits internal and customer systems
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It Manager (Networks) NikeAtos/Xerox Mar 2015 - Jul 201695877 Bezons, Fr• Manage a skilled team of Network, DNS, and Voice Engineers supporting the Nike global network.• Manage Engineers on-call schedule.• Act as escalation point for priority tickets.• Create RCA’s for major network outages.• Assign Service Requests and Incidents to engineers.• Create new operational procedures.• Attend change board meetings and approve network changes.• Evaluate, design and implement end to end support models• Establish, facilitate and lead triage processes including issue identification, triage, remediation and continuous improvements.• Responsible for the day to day leadership of the implementation of the operating model and continuous improvements.• Conduct daily stand-up calls to discuss progress and issues to be resolved, and report progress on a daily basis to the Director• Train Engineers in the use of Service Now during Nike’s transition from Remedy to Service Now• Continually work towards making improvements in the approach, delivery, metrics and communications. -
Sr Network AdministratorTeleservices Direct Jan 2014 - Jan 2015Indianapolis, In, UsManaged● 1000 user multiple domains with trusts ● Two factor authentication VPN● Manage Support for 4 Call Centers ● Exchange 2010● IP Phone Management ● DRP/BCP● RCA ● Incident Response● Enterprise PGP WDE ● MPLS CoS● Trend Micro AV ● Software License Audits● WSUS ● WDSDuties● Internal and Client Security Audits ● Maintained PCI Compliance● Maintained Servers ● Change Control Board -
Site It ManagerCognizant Technology Solutions Mar 2013 - Dec 2013Teaneck, New Jersey, UsSame Job and location as below. Xerox Call Center. -
Site It ManagerXerox Dec 2009 - Mar 2013Norwalk, Connecticut, Us● 1000 user multiple domains with trusts ● Two factor authentication VPN● Verint Implementation ● McAfee AV● Site Security ● DRP/BCP● RCA ● Incident ResponsePerformed● Internal and Client Security Audits ● Maintained PCI Compliance● Maintained Servers ● Supported Help Desk● Servers Backups ● DRP Testing● Alienvault Ossim Monitoring ● GFI Languard Scanning● Avaya IP Phone VPN deployment ● Avaya PBX Management -
Network AdminTeleservices Direct Feb 1997 - Sep 2009Roles: IT Director, Call Center Manager, Program Manager
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It DirectorTsd Jamaica Ltd Feb 2004 - Apr 2005
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It ManagerR & R Machine Industries 1991 - 1996Provided technology systems and support for manufacturing facilityDeveloped FoxPro based manufacturing product cost estimation system supportingautomated bill of material based PO creation, material inventory, processtracking, job scheduling, invoicing, and accounts payable system
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Sole ProprietorStar-System Software Feb 1987 - Feb 1992Developed and Marketed Bulletin Board software for Atari ST and Commodore Amiga computers.Implemented first Fido Net communication standards software for the Atari ST and Commodore Amiga. Provided tech support for System Operators.
Eric Drewry Skills
Eric Drewry Education Details
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Quinsigamond Community CollegeMini Computer Repair -
Grafton Hs
Frequently Asked Questions about Eric Drewry
What company does Eric Drewry work for?
Eric Drewry works for Conduent
What is Eric Drewry's role at the current company?
Eric Drewry's current role is Senior Network Engineer at Conduent.
What is Eric Drewry's email address?
Eric Drewry's email address is ej****@****hoo.com
What is Eric Drewry's direct phone number?
Eric Drewry's direct phone number is (844) 663*****
What schools did Eric Drewry attend?
Eric Drewry attended Quinsigamond Community College, Grafton Hs.
What skills is Eric Drewry known for?
Eric Drewry has skills like Active Directory, Networking, Vendor Management, Call Centers, Servers, Windows Server, Disaster Recovery, Management, Process Improvement, Security, Telecommunications, Troubleshooting.
Who are Eric Drewry's colleagues?
Eric Drewry's colleagues are Arunil Kapoor, Alice Pao, Lakshmi Mallya, Ana Karina Giraldo Soto, Shani Wright, Merlin Joseph, Christy Thomas.
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