Eric Driebel Email & Phone Number

Chicago, Illinois, United States

•Managing a portfolio of 30-40 existing Darktrace customers, ensuring that each customer gains maximum utility and value out of deployment with an objective of growing Annual Recurring Revenue (ARR) & Mitigating churn• Regularly conducting business reviews with client leadership and health checks on the deployment to drive satisfaction and desired business outcomes.• Present, discuss and demonstrate Darktrace cyber threat defense solutions from C-Suite members to Security End-Users.• Identify, nurture, and negotiate upsell and cross-sell opportunities by aligning our suite of products to our customers’ evolving use cases and needs.• Responsible for ensuring that customers are set up for success and facilitate the renewal at the end of the subscription term• Managing customer escalations to resolution, leveraging cross-functional teams such as Renewal Directors, Account Executives, Subject Matter Experts, Technical Resources and Cyber Threat Analysts as needed

Chicago, Illinois, United States

o Utilized technical skills to perform root cause analysis on system issues and leveraged system knowledge to conceive, configure, test, and carry out solutionso Utilized communication skills to discuss problems and solutions to stakeholders with various levels of technical acumen to ensure that our clients remained raving fans of our serviceo Served as the primary point of contact to external and internal team members and partners by helping implement and maintain client system configuration – leading internal and external calls when lead was unavailableo Led key upsells & expansions to client’s lines of business within bswift. Managing tasks and updates both internally and externally.o Mentored and trained new hires on both system technical problems and client relationship skills

Chicago, Illinois, United States

o Managed ongoing tasks between multiple clients and teams in a fast-paced environmento Assisted call center through answering inbound calls from specific clients and their employeeso Managed inbound and outbound data flows, configuring data transformation maps where necessary for carrier, vendor, and payroll feedso Conducted regression testing to discover software enhancements or needso Audited system data from various sources and produced concise reports about findings

Madison, Wisconsin

Tasked with aiding a premier public affairs firm in their representation of clients at a state government level. Tasks ucentered around data entry, media monitoring and committee observation as well as other duties such as client research, logistical planning and strategic writing

Madison, Wisconsin

Aided the Wisconsin Senate Sergeant-at-arms in servicing the Wisconsin State Senate. Most of my duties were ferrying documents between Senator's offices and government agencies as well as keeping order and delivering documents to senators while the senate was in session.