Eric Drummond Email & Phone Number

Melbourne, Australia

MStranslate is focussed on curating and aggregating the wealth of information available on Multiple Sclerosis (MS), in a way that makes it accessible to every element of the community. In this way it will:- Keep people living with MS informed of scientific developments in research & treatment.- Facilitate interaction between members of the MS community, providing an online environment where questions can be asked and experiences shared.- Ensure a responsible, independent approach is taken to the reporting of current news & developments.In parallel, it supports the efforts of university, medical research, biotechnology and patient advocacy organisations through the provision of science communication and digital media services.My key responsibilities are:- The creation and management of current digital media streams.- Business development- Client liaisonMore information can be found in the following locations:http://www.mstranslate.com.auhttp://www.twitter.com/MStranslatehttp://www.facebook.com/MStranslatehttp://www.youtube.com/user/MStranslate1http://www.instagram.com/MStranslateThis role is completed in parallel with other projects undertaken as a Social Media & Project Management Consultant.

Melbourne, Australia

After three fantastic years living and working in the UK, I returned to Melbourne in September 2012.While involved in the day-to-day development and growth of MStranslate (see above), I have also established a separate business called See Breathe, set-up to help businesses develop, implement, enhance and grow their own digital strategy.To date, See Breathe has:- Designed and built websites for both Melbourne-based and Sydney-based businesses, in the Literary, Contemporary Art, Medical Research and Health industries.- Project managed the design and build of websites and e-commerce systems for Melbourne-based businesses in the Art, Education and Wholesale industries.- Provided digital media consultancy to businesses and organisations based in Melbourne, Sydney and Canberra, on the development and implementation of a strategy that grows their respective brands and facilitates opportunities for new connections and projects.Therefore, if you're looking for assistance in the areas of web development, social media, e-commerce or photography, please don't hesitate to contact me.http//www.seebreathe.com or eric@seebreathe.com

Warwick, England

Since leaving my last role, I have been focussed on developing my interests in social media & photography, while also undertaking some freelance consultancy on a variety of web-based projects. To achieve the former, I have established 3 social media streams to promote the county of Warwickshire, where I have lived for the last 3 years. Designed to promote the history & beauty of the county, as well as keep local residents informed, each site has developed a strong following in a short space of time. Click the links below to view each page.http://www.twitter.com/seewarwickshirehttp://www.facebook.com/WondersofWarwickshirehttp://www.flickr.com/WondersofWarwickshireThe success of these initiatives has also led me to start developing a series of eBooks that complement these sites, again featuring my own photography. In regards to consultancy, recent projects have included:- Writing a business case / specification document for a new e-commerce idea, covering technical development, logistics, process design & marketing.- Providing guidance to 3 different start-ups on how to establish & leverage the power of social media to build a following & drive website traffic.- Assisting in the development of PR materials for a music-based team building business.- Contributing to the development of Warwick's application to become a "Portas Pilot" town, a joint initiative run by the British Government & retail marketing consultant Mary Portas to help regenerate the English high street.

Birmingham, United Kingdom

This role required me to engage, lead & manage a variety of internal and external stakeholders to ensure the successful completion of key projects.My core focus was the design, development, launch & ongoing maintenance of the company's new website & e-commerce platform. This included:- Working directly with the MD of the chosen website company to ensure all project plan milestones were managed & met to achieve agreed launch dates.- Coordinating & leading project meetings to ensure decisions on site design, structure, layout & content were made in an efficient & timely manner.- Coordinating & managing discussions between the website company & other external parties required to provide information or complete work for the website.- Using the provided Content Management System to create the website's contents. This included creating the Parent Group structure required to achieve the agreed site structure & layout.- Coordinating & completing ongoing testing of completed technical features, including UAT of the e-commerce platform with one of the company's largest customers.- Coordinating the Buying, Marketing & Sales departments to complete checking of the site's contents prior to its initial launch & then ongoing product launches.- Presenting, demonstrating & selling the features & benefits of the website to retail customers at trade shows in both the UK & overseas.- Activation of e-commerce user accounts for retail customers, as well as providing ongoing training & technical support on how to use the new ordering system. - Brainstorming ideas to drive a new social media strategy & support its execution.Other important projects undertaken & completed were:- Regular analysis of Export Freight Charges, looking at ways they could be reduced to maximise Net Profit.- Coordinating the tender & selection of vendors for a new office phone system, mobile phone contract, export invoicing system & utilities provider.

Lonsdale Street, Melbourne

I joined the National Store Operations team in the entry level position of Store Operations Coordinator, promoted to the role of Store Operations Officer & then Store Operations Advisor over an 18 month period.During this time my responsibilities included:- Reviewing & authorising national communications to Stores on a daily basis.- Developing, reengineering & maintaining Store Procedure documentation to remove non-value adding tasks from stores.- Educating & advising both the Support Office & Store communities on Store Procedural matters, audit compliance & shrinkage management.- Developing & implementing new business projects/strategies, aimed at reducing Store costs, while maximising both productivity & profit, i.e. Myer to You – the removal of inter-store customer stock transfers.- Giving direction as the Store Operations point of contact on major company-wide projects, i.e. myPOS (the development of a new POS system for the Brand), ILM (the development of an Integrated Labour Management System to improve Store budgeting & scheduling) & eParcel (the transition to web-based receiving & dispatch for stores via Australia Post).- Training Support Office Team Members in mandatory Safe Work Practices relevant to office environment, eg. manual handling, ladders, work station set-up, etc.

Myer Chadstone

I was appointed to this role at Chadstone within 48 hours of my successful application to join Myer's first Customer Service & Selling Manager in Training program.My responsibilities included:- Reviewing & authorising of weekly rosters.- Maintaining audit compliance, including reviewing & authorising daily audit reports.- Allocating & coordinating daily tasks, including distributing & ensuring daily communications from Store Support were actioned.- Liaising with Facilities Management & other Contractor Companies in order to schedule & complete in-store works & repairs.- Reviewing & implementing new procedural & structural changes within the Store’s Service Support Areas – eg. MyMerch, SR2 & Scan Count.- Undertaking & providing feedback on pilot programs developed by National Store Operations, eg. Paper Reduction Project & Daily Loss Prevention Checklists.- Providing direction, feedback & coaching to Service Support Team Members, with a focus on multi-skilling.- Assisting the Operations Manager in coordinating both the Logistics & Information teams, as well as completing other allocated tasks.- Supporting the selling floor & other members of the Management team in resolving procedural/technical issues & queries.

Myer Southland

Offered the opportunity to work in the store's administration area as the OH&S Coordinator, my responsibilities included:- Maintaining compliance with safety procedures & guidelines.- Ensuring required safety paperwork was completed as required – eg. Site Hazard Inspection Checklists, Incident Reports & Investigations, Workplace Change Checklists & Incident Data Spreadsheets.- Investigating & resolving workplace safety issues on a daily basis.- Scheduling & conducting monthly Safety Committee Meetings.- Developing a “Best Practices Library” for the VIC/TAS region.- Training Team Members in Safe Work Practices & other safety related programmes.

Myer Southland

Employed on a part-time contract, I had the opportunity to work in a number of different departments in the store. My responsibilities included:- Processing customer transactions in cash & on card.- Taking & investigating customer orders (inter-store transfers).- Taking & placing customer warehouse orders (for furniture).- Unpacking stock & organising department reserves.- Organising & maintaining merchandise displays on the selling floor.- Undertaking Team Leader responsibilities in the store’s Furniture & Christmas Shop departments, coordinating teams & ensuring required daily tasks are completed.

Brighton, Melbourne

Employed on a part-time contract, my responsibilities included:- Processing customer transactions in cash & on card.- Accepting delivery of stock from suppliers.- Receiving stock invoices on the store computer system.- Unpacking & pricing new stock, ensuring the items delivered match the quantities & styles ordered, completing the relevant paperwork & filing invoices.- Arranging & receiving inter-store transfers of stock.- Merchandising store displays in order to promote specific stock lines & create store price points.- Managing the store and Team Members during weekend shifts.

Retail Operations

Attended the following two seminars conducted on behalf of Myer HR: - Basics of Quality Recruitment - delivered by Performia Australia..

Retail Management

Selected to join the company's first Customer Service & Selling Manager In Training Program. This included attending the following.

Retail

Completed an Advanced Selling Skills Course.

Retail

Completed Certificate II in Retail Operations & Certificate III in Retail Supervision.

Bachelor Of Arts (B.A.), Japanese And History

Majored in Japanese & History.

Secondary School, International Baccalaureate

Completed the International Baccalaureate (IB). Subjects studied were: English, Mathematics, Biology, Geography, History & Japanese.