Eric Dufresne Email and Phone Number
Highly experienced C Level executive with over 20 years of experience managing IT and Business/Sales teams, designing, building secure products and delivering strategic transformation programs. Skilled in Public Cloud, SaaS, Enterprise Architecture, Security and Compliance, Operating Model Transformation, and AI/ML Process Re-Design for various industries such as HealthCare, Financial Services and Retail. Focused on Sales, Marketing, Customer Experience and Distribution, with a proven track record of guiding secure and customer centric enterprise transformation and working with strategic partners to accelerate the delivery of solutions.
Amazon Web Services (Aws)
View- Website:
- aws.amazon.com
- Employees:
- 142019
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Principal Consultant And Industry Specialist, Amazon Web ServicesAmazon Web Services (Aws)Neuilly-Sur-Seine, Fr
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Principal Advisory Consultant/Enterprise Sevice ManagerAmazon Web Services (Aws) Jun 2020 - PresentParis, Ile-De-France, France• Help companies drive business success and reinvent their operating models with Cloud.• Guide digital transformation to become more customer-focused and product-driven, resulting in improved operational outcomes, innovation. AI/ML and Gen AI experise.• Focus on Customer Data Platforms, combining AI/ML + Gen AI accelerators for AWS for Global Strategics Accounts in targeted Industry Verticals (HealthCare and Life Science, Retail, Financial Services…) while ensuring data security and compliance.
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Senior Director, Front Office TransformationAir Liquide Sep 2015 - Jun 2020Paris Area, France• Program lead for Air Liquide omni-channel solutions, roll-out of global CRM solutions across business units.• Design and reporting of program KPIs per region/BL; group Design Authority on Customer Data Platforms. -
Director Cx & Data Analytics, Consulting ServicesCisco Jan 2014 - Sep 2015Paris Area, France• Manage EU Global Strategic Accounts in Financial Services (Nationwide, Santander, Société générale, AXA...).• Leverage big data analytics to redesign customer journeys (mortgage sales, customer service, on-line banking...), increase process effectiveness and improve customer experience. -
Senior Customer Success DirectorSalesforce.Com Feb 2011 - Dec 2013Paris Area, France• EMEA Strategic Accounts Director for Customer Success and Growth (CSG) managing global accounts such as Burberry and AXA.• Vision to value and design thinking engagements with GSI (Cap Gemini, Bluewolf...).• Cloud adoption and change management best practices implementation. -
Chief Innovation And Technology OfficerAxa Dec 2007 - Feb 2011Paris• Senior Director in charge of Digital Innovation and Distribution Transformation for AXA.• Initiated the big data analytics program on predictive segmentation.• Managed IT convergence as Group IT Transversal Officer for Switzerland and Eastern Europe. -
Vp Innovation & Technology, Global Business ServicesOrange Sep 2004 - Sep 2007Boston-New York• Develop and sell Strategic Customer Engagements on Business Innovation (Enterprise Mobility, M2M, M- commerce) for Orange Business Services in New-York. -
Ceo, Orange Innovation LabsOrange Aug 2000 - Aug 2004Cambridge, Mass, Usa• In partnership with MIT Media Lab, created a team of 50+ mobile UX designers and digital product owners in mobile content management.• Acted as representative of Orange Ventures on the East Coast.
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Various Director PositionsOrange Mar 1990 - Aug 2000Sophia Antipolice, Nice - Paris• France Telecom R&D - User experience and design thinking• France Telecom Corporate University - Executive MBA track• France Telecom Multimedia - Continuing Education TV Channel
Eric Dufresne Education Details
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Image Processing -
Visiting Scientist -
Computer Science
Frequently Asked Questions about Eric Dufresne
What company does Eric Dufresne work for?
Eric Dufresne works for Amazon Web Services (Aws)
What is Eric Dufresne's role at the current company?
Eric Dufresne's current role is Principal Consultant and Industry Specialist, Amazon Web Services.
What schools did Eric Dufresne attend?
Eric Dufresne attended Telecom Paristech, Massachusetts Institute Of Technology, Télécom Paris.
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