Eric Duncan Email & Phone Number

Chapin, Sc, Us

Responsible for managing all aspects of on-boarding new clients and determining service structures best suited for their needs. This involved analysis calls and review of provided documents from client. Ensuring internal teams were on task to meet completions of their segments.Created a data structure and co-developed a migration plan to move $106,000,000.00 of business to our new shared platform after the merger of GIS and Hire RightDrove an effort to create an organizational system of clients and their related accounts that enabled a much cleaner reporting system both internally and in management report creation for external customers. As well as a major impact on internal analysis of departments and areas to allow executive management to determine needed automation, staffing or other resources allocated to gain efficiencies.QA work on internal tools designed to automate and speed up implementation of service accounts for clientsDocumentation of processes around the new organizational system and internal tools.Member of a Mergers and Acquisitions work group with a focus on service parity analysis during our migration of clients from acquired companies platforms and systems to our own.

Columbia, South Carolina Area

• Use Design Thinking / Chaos Theory training to analyze the numerous processes I was documenting on both the Banner implementation and the Payment Card Industry Data Security Standards compliance project.• Generating procedures related to and training manuals for Ellucian Banner and integration with products such as T2 Parking Management, CBORD CS Gold, and Athletics ticketing • Managing the data related to PCI compliance project and Banner process trainings offered by the One Carolina Team • Process review and documentation and analysis• Rewrite of BUSF 4.11 university policy concerning credit card processing, effecting over 100,000 transactions per year• Developed standards, procedures, and procedure templates that are used across all campuses to support BUSF 4.11 impacting over 30,000 students• Rewrite of BUSF 4.10 university policy about general payment processing• Part of the team compiling the Banner process manual for Accounting Services• Member of the university PCI Compliance team • Coordinating efforts with Controllers and Bursars of the regional campuses to complete PCI compliance certification system wide• Interfacing with numerous departments across the Columbia campus to train and enact PCI card security standards• Report generation

Boulder, Co

• Was active during the transition from SIS/ISIS systems to CBORD Odyssey identifying processes in our business unit for documentation• Qualitative analysis of student demographic trends to help generate our section of the university 10 year plan • Process daily financial transactions done by the entire office staff• Responsible for the files and data concerning approximately 270 apartments• Participate in the Housing & Dining services planning of 10 year goal• Assisted in developing budget presentations for Family Housing• Create and manage paperwork for residents • Responsible for securing all funds processed by the office• Work with marketing consultants to develop brand enhancement strategies • Create and manage paperwork for residents • Data entry• Enable the learning environment for the staff, faculty and student residents

Design and proctor quizzes. Grade exams, papers and other assignments. Help students develop effective research and study habits. Lead recitations 2 days a week.