As the Founder and Product Developer of Carbon Tool Industries, established in September 2022, I spearhead the creation of innovative tools and solutions for individuals with dexterity challenges. I manage all facets of product development, from initial concept to prototype testing and market launch. My responsibilities include identifying new product opportunities and conducting market analysis to ensure alignment with consumer needs. I design products using 3D modeling CAD software (Onshape) with a focus on manufacturability and cost efficiency, and I perform simulation testing and injection flow analysis to estimate costs and ensure component quality. I also oversee prototyping by 3D printing components to validate functionality and quality, manage supply chain logistics, and negotiate with distributors for cost-effective materials. Additionally, I develop and print CAD injection molds to ensure accurate product designs, conduct focus group testing to gather feedback, and iteratively refine prototypes based on consumer input. Beyond product development, I create sales plans, secure investor funding, establish administrative processes, and design the company website. I also formalized the business as an LLC and developed a comprehensive business plan. To date, I have completed four product prototypes, each with 8-10 different iterations, all designed to enhance the lives of those facing dexterity challenges.

While completing my associate degree in mechanical engineering, I worked as a math and physics academic tutor at Diablo Valley College. In this role, I assessed students' knowledge levels, identified areas for improvement, and developed customized lesson plans tailored to their specific needs. My primary goal was to enhance students' study habits and time management skills, empowering them to become independent and successful learners. I provided personalized instruction in math and physics, ensuring clear explanations of complex concepts, and employed diverse teaching strategies to accommodate various learning styles. I guided students in developing problem-solving, critical thinking, and analytical skills while fostering effective study habits and time management techniques. By tracking progress and adjusting instructional approaches as needed, I created a positive and supportive learning environment, contributing to significant improvements in academic performance and cultivating a love for learning and academic excellence.

As an Account Manager at Martindale Nolo from October 2016 to January 2019, I managed a portfolio of 345 attorney accounts, generating over $2.5 million in revenue. I led a sales team of 4-7 members, focusing on acquiring new business and maintaining a notable retention rate of 82.3%. My responsibilities included facilitating onboarding and orientation for new clients, conducting regular check-ins to ensure satisfaction, and analyzing marketing plans to identify upsell opportunities and assess program performance. I worked closely with clients to refine strategies for retaining new clients and enhancing campaign effectiveness. Additionally, I trained newly graduated attorneys on business marketing best practices, set realistic ROI expectations, and executed retention strategies for law firms considering cancellation by performing detailed account reviews and adjusting client focus as needed.

As the General Manager for Caring Transitions of the Tri-Valley from November 2015 to October 2016, I managed all aspects of daily operations, including payroll, recruitment, training, and client acquisition. I played a crucial role in maintaining the franchise’s profitability and fostering its growth. My responsibilities included managing employee schedules to ensure efficient workforce allocation, maintaining client relationships to optimize service delivery, and conducting networking activities to acquire new clients. I oversaw and operated estate sales and online auctions, maximizing the value of client assets, and developed email and letter campaigns to promote these sales and attract buyers. Additionally, I addressed and resolved client issues with a focus on retention and customer satisfaction and led full-cycle recruiting for all open positions.

As a Field Service Technician at Crown Lift Trucks from February 2014 to November 2015, I was responsible for managing the maintenance and repair of over 100 lift trucks across three large-scale consignments in the greater Houston area. My role involved performing comprehensive repairs on various components, including hydraulics, drive systems, electric motors, Battery Management Systems (BMS), battery systems, internal combustion engines, and electrical systems. I successfully maintained profitability for large-scale consignments by optimizing repair processes and minimizing labor costs for clients. Additionally, I led training and development efforts, addressing employee relations and fostering a positive work environment. My duties also included handling administrative tasks and record-keeping, such as managing new hire paperwork and conducting orientation sessions.

Worked as a motorcycle repair technician servicing ATVs, motorcycles, and recreational vehicles.