Eric Duran Email & Phone Number

Spokane Valley, WA, US

Liberty Lake, WA, US

• Expertise in building custom DVR units, including precise installation of motherboard components, such as the CPU, RAM, cooling modules, and PCIE components.
• Experienced in working with high-storage HDD systems, including JBOD and RAID.
• Proficient in configuring BIOS settings and verifying the proper functioning of all hardware and software before handing over the build to Quality Assurance.
• Skilled in creating DVR builds that are tailored to the end user's unique needs and requirements, including stock units that are ready to ship same day.
• Adept at troubleshooting, interpretation, analysis, research, and resolution of technical problems for DVRs and computer systems.

Seattle, WA, US

• Accurately prepare items for shipment to fulfill customer orders ensuring 100% on key metrics.
• Certified on order picker and reach truck, ensuring safe merchandise handling, with zero incidents to date.
• Maintained quality standards in a fast-paced, high-volume warehouse, accuracy close to 100%.
• Member of Associate Safety Committee, with a shared goal of promoting a safe environment for employees by spreading awareness. Participated in 3 new training programs.

Carmel, IN, US

• Consistently demonstrated high performance in sales profit, finishing in the top 3 in the region for highest SPIF money in the first month at the Medford location.
• Assisted district manager with hiring and training of 3 new staff members.
• Accepted ownership of complex customer issues, providing resolutions while avoiding escalation to other stores or departments, resulting in 92% CSAT scores.

Provo, UT, US

• Demonstrated exceptional sales performance by finishing in the top 5 of my training class for total sales.
• First on team to meet the monthly goal of 35 installs for September 2020.
• Consistently maintained a conversion rate above 25%.
• Proactively engaged in outbound calls to maintain metrics during slow periods in the inbound queue.

Overland Park, Kansas, US

• Successfully rehired as a Store Manager, bypassing the need to start at a lower position.
• Recruited and hired an exceptional assistant manager within the first two months, who later led his own store.
• Achieved 100% store operations proficiency within two months.
• Consistently surpassed conversion rate goal of 6%, exceeding activation targets for three consecutive months.

Sandy, UT, US

• Demonstrated passion for the Subaru brand, owning three different models personally
• Utilized transparent communication and rapport-building techniques to provide a unique, hassle-free sales experience
• Prioritized customer service and building trust throughout every step of the selling process
• Focused on meeting guests' needs and expectations at every stage of the buying process.

Overland Park, Kansas, US

• Demonstrated career progression through multiple promotions, culminating in managing my own store and reaching 100% operational compliance.
• Developed 4 top-performing consultants in West Valley, resulting in their promotion to Sales Supervisor roles.
• Held management positions for 4 out of the 5 years employed with Sprint.

Bachelor Of Science - Bs, Information Technology

Associate Of Pre-Engineering, Computer Engineering