Eric Dvorin Email & Phone Number

Cleveland, Ohio, United States

Lead the management of a portfolio of B2B2C clients, fostering strong relationships and serving as a trusted advisor to deliver exceptional customer experiences.Collaborate cross-functionally with sales, product, and support teams to align client needs with solutions, driving client satisfaction and retention.Spearhead renewal strategies, exceeding retention goals and proactively identifying upsell and expansion opportunities that contributed to revenue growth.Deliver data-driven insights and quarterly business reviews (QBRs) to ensure client objectives are met, influencing future product roadmaps and enhancements.Manage client escalations with a solution-focused approach, successfully resolving challenges and strengthening client partnerships.Provide ongoing product training and support to help clients maximize the value of services, driving engagement and long-term success.Develop strong relationships and work collaboratively with the product category leadership to achieve shared goals.Working directly with design teams to develop creative assets, then implement, test and learn from different assets

Cleveland/Akron, Ohio Area

Managed a diverse portfolio of logistics clients, providing tailored transportation solutions to meet the evolving supply chain needs of businesses.Negotiated rates with carriers and optimized routing strategies to ensure on-time, cost-effective delivery of goods across various industries.Built and nurtured strong relationships with shippers and carriers, becoming a key point of contact for end-to-end freight solutions and customer satisfaction.Proactively identified and pursued new business opportunities, contributing to revenue growth by expanding service offerings and enhancing client engagement.Utilized data analytics and performance metrics to provide insights on logistics efficiency and deliver measurable improvements in delivery times and cost reductions.Coordinated with staff regarding relocation and transportation arrangements. Prepared documentation and coordinated transport of resources and materials.

Cleveland/Akron, Ohio Area

Delivered personalized mobile and technology solutions to a wide range of customers, ensuring alignment with their communication and connectivity needs.Developed and maintained in-depth knowledge of Verizon’s products and services to provide expert recommendations and troubleshoot complex issues.Actively engaged with customers to identify opportunities for upselling and cross-selling, enhancing customer satisfaction and increasing sales performance.Managed a high volume of customer inquiries, providing exceptional service and resolving escalations to maintain customer loyalty and trust.Collaborated with cross-functional teams to ensure seamless delivery of services, supporting business objectives and driving customer retention.

Cleveland/Akron, Ohio Area

Led daily operations of the store, ensuring excellent customer service, inventory management, and sales performance to achieve store targets.Trained, mentored, and supervised a team of associates, fostering a culture of collaboration, customer satisfaction, and performance excellence.Analyzed sales reports and market trends to make data-driven decisions that enhanced product offerings and maximized revenue opportunities.Implemented merchandising strategies to drive foot traffic and optimize product placement, contributing to increased sales and customer engagement.Managed scheduling, payroll, and operational budgets, ensuring efficient store operations and adherence to company policies.