Eric Dwight Email & Phone Number

Annapolis, Maryland, United States

Centerville, Maryland

Maryland, United States

Chevy Chase MD

Other then managing the help desk for the role I am also a network administrator. Including the following areas-Exchange-Barracuda-Kace SMA-Active Directory-PBXact (Asterisk) Administrator-Contract renewals and purchacing-Inventory-Patching-VMware

Washington D.C. Metro Area

Annapolis MD

 POC for all procurement for the company Managed deliveries from multiple vendors to assure that projects are completed on time Managed internal IT network, including upgrading existing infrastructure  Charted and managed vendor costs, leading to a lowering of costs and increase in profit of 10% over calendar year 2014 Maintained all SLA’s with.

Baltimore, Maryland Area

 Managed staff of seven, which was in charge of supporting over 300 employees. Cut resolution time on tickets from days to hours. Increased overall satisfaction of client base, per surveys. Used Dell Kace service desk to manage tickets, push software updates and deploy packages to desktops. Also upgraded Kace system from 4.8 to 5.4 Lead for Sophos.

Glen Burnie, Maryland - Washington DC

IT Consultant Support Large Department of Veterans Affairs VHA Program Office with over 300 users. Project lead for Share Point Portal setup and roll out to the program office. Technical lead on IT spending for the program office and helped set direction. Responsible for working with executive staff on many projects and explaining IT policies and how.

Education record

Education record