Other then managing the help desk for the role I am also a network administrator. Including the following areas-Exchange-Barracuda-Kace SMA-Active Directory-PBXact (Asterisk) Administrator-Contract renewals and purchacing-Inventory-Patching-VMware

 POC for all procurement for the company Managed deliveries from multiple vendors to assure that projects are completed on time Managed internal IT network, including upgrading existing infrastructure  Charted and managed vendor costs, leading to a lowering of costs and increase in profit of 10% over calendar year 2014 Maintained all SLA’s with subcontractors and vendors Worked with all techs on projects. Including imputing timecards and preparing invoices for clients.

 Managed staff of seven, which was in charge of supporting over 300 employees. Cut resolution time on tickets from days to hours. Increased overall satisfaction of client base, per surveys. Used Dell Kace service desk to manage tickets, push software updates and deploy packages to desktops. Also upgraded Kace system from 4.8 to 5.4 Lead for Sophos Anti-virus. Responsible for pushing client to machine as well as upgrading server to Sophos 10.0 Responsible for leading machine replacement for over 60 machines in 2012. Set plan for replacement for 100 machines for 2013 Lead team for set up of NYC office including desktops and phones Responsible for purchasing hardware and software from various vendors. Responsible for account setup and deletion.

IT Consultant Support Large Department of Veterans Affairs VHA Program Office with over 300 users. Project lead for Share Point Portal setup and roll out to the program office. Technical lead on IT spending for the program office and helped set direction. Responsible for working with executive staff on many projects and explaining IT policies and how it would affect the program office. Lead on laptop encryption worked with over all OI to test procedures. Team Lead to all technical consultants for company. Team Lead for Department of Justice Share Point upgrade project  Responsible for all devices on MCA home network.  Technical contact for sales staff when preparing proposals.