Eric E. Dunlap, Mhrir Email & Phone Number

Senior Executive Leader responsible for service delivery, retention, advocacy, and growth to client organizations in the Manufacturing and Technology sectors.

Dallas/Fort Worth Area

Cielo is the world’s leading provider of recruitment solutions and talent management services we are the largest independent provider of strategic recruitment process outsourcing (RPO), project hiring solutions and HR consulting services worldwide. Cielo leverages its global scale, access to world-class technology, customized, innovative solutions and.

ATAP's mission is to represent the interests of talent acquisition professionals at every level worldwide.We’ll do that by building a common body of knowledge, establishing minimum standards and ethics, advocating for our profession with governmental entities, within the business community, and with other related professional societies; and developing.

Dallas/Fort Worth Area

• Senior Human Resources Leader responsible for Talent Acquisition Strategies and Recruiting Operations for the Baylor Scott & White Health (BSWH) organization (~13M+ placements annually across North and Central Texas.
• Trusted advisor/consultant responsible for maintaining strong relationships with senior stakeholder/client, HR Business Partner, and HR Center of Excellence to develop robust campaigns to meet organizational goals.
• Develops strategies and drives business outcomes for Talent Acquisition organization with heavy emphasis on quality of hire, cost per hire, and time to fill.
• Financial responsibility for all elements of enterprise Talent Acquisition budget (~$11MM annually).
• Managerial oversight for a team of 120 Talent Acquisition Professionals to include Directors, Managers, Executive Recruiters, Sr. Recruiters, Associate Recruiters, Recruitment Coordinators, Sourcers, Analysts, and.
• Responsible for the creation/introduction and successful implementation of Shared Services/Leveraged Discipline Team, Executive Recruiting Team, Direct Sourcing Team, and SWAT Team (highly specialized Recruiters.

Dallas/Fort Worth Area

• Talent Acquisition Lead responsible for Recruiting Operations for the North Division (legacy Baylor) of Baylor Scott & White Health (~5.5M+ placements annually).
• Created strategic staffing plans to meet various client needs across the health care spectrum to include Clinical (Nursing) and Corporate/Allied Services.
• Executed against business hiring goals to ensure consistent implementation of recruitment practices and processes across organization.
• Senior Management supervision of ~35+ Recruitment professionals across the country to include Recruiting Managers, Senior Recruiters, Recruiters, Sourcers, Coordinators, and Analysts.
• Financial responsibility for total North Division (legacy Baylor) Recruiting budget to include labor and non-labor expenses (~$3.6MM annually).
• Identified opportunities for alignment with Central Division (legacy Scott & White) Recruiting team and led effort to move to common approach with process, technology utilization, communications, and client experience.

Dallas/Fort Worth Area

• Global Recruiting Operating Committee member responsible for leading the re-engineering of the Recruitment function across all regions/countries in the interest of developing best-in-class, efficient and effective.
• Develop strategy, business case and implementation plans for a globally aligned, regionally effective recruiting capability and infrastructure.
• Partner with global internal stakeholders to assess current state processes/practices.
• Define regional and local resource, operational and technology priorities and build appropriate plans and success measures.
• Design and implement global program structure and governance processes.
• Drive execution of regional and global implementation plans with focus on North America, Asia Pacific, Europe/Middle East/Africa, and Latin America regions.

Dallas/Fort Worth Area

• Senior Leadership Team member responsible for the North America Recruiting Shared Services team focused on continually engaging internal clients (Recruiting Operations) to provide effective and innovative solutions.
• Manage team of 20-25 non-requisition managing subject matter experts that support various recruiting-related, strategic support activities to colleagues in Recruiting Operations.
• Direct responsibility for activities such as cross-business/geography strategic project management, direct sourcing/lead generation, the development of progressive sourcing strategies, internal communications.
• Point of contact for all primary external recruiting vendors in North America; specifically, vendor partners associated with recruitment marketing/media, assessment and selection tools, and recruitment process.

Dallas/Fort Worth Area

• Leadership Team member responsible for Staffing Operations for all Consumer businesses across the Western Region of the United States (~13.5M+ hires annually; 80% non-exempt, 20% exempt).
• Created strategic staffing plans to meet various client needs in both centralized and decentralized environments.
• Executed against business hiring goals to ensure consistent implementation of recruitment practices and processes across organization.
• Senior Management supervision of ~100+ Recruitment Professionals across the country to include Area Staffing Managers, Staffing Managers, Executive Recruiters, Recruiters, Sourcers, and Coordinators.
• Financial responsibility for non-labor budget inclusive of recruitment media/marketing spends and travels (~$9MM annually).
• Developed concept for and successfully implemented the Direct Sourcing Team concept to focus exclusively on passive candidate pipelining for niche national positions.

Dallas/Fort Worth Area

• Responsible for providing senior leadership to all Citi Staffing resources in the Dallas Marketplace in the recruitment of ~6M annual hires.
• Led pilot initiative associated with creation of Global Consumer Group Division Staffing Utility/Center of Excellence.
• Provided strategic direction in management of hiring activities for multiple businesses (North America Operations & Technology, Citibank North America, and Consumer Lending Group/CitiMortgage) and multiple.
• Direct manager for team of ~30 Recruitment professionals in Dallas, TX and Chicago, IL to include Staffing Managers, Recruiters and Coordinators.
• Primary Staffing point of contact for business/HR partners in each business line supported.
• Responsible for the creation of hiring campaigns to include sourcing strategies/marketing approach.

Dallas/Fort Worth Area

• Senior Staffing Lead responsible for recruitment efforts in the Dallas Marketplace for the North America Operations & Technology organization.
• Managed team of ~15 Recruitment Professionals in key Citi geography/market of Dallas.
• Determined sourcing needs, developed plans, and executed seamlessly to meet hiring needs.
• Represented interest of North America Staffing in national project team that designed Global Consumer Group Staffing Utility/Center of Excellence.

• Functional Client Lead responsible for the overall direction of the Staffing Systems and Analysis Leveraged Discipline team in the North America Operations & Technology organization.
• Primary interface with internal and external technology providers related to the organization’s use/needs of their applications.
• Responsible for the creation and analysis of national metrics, specifically sourcing, hiring, and attrition reports.
• Project Team Lead with accountability for the implementation of a consistent Non-Exempt Customer Contact Staffing Model, inclusive of a standardized pre-employment assessment process, at 30+ locations across the.
• Determine training needs, develop materials, and facilitate educational sessions for new and existing Staffing systems.

Las Vegas, Nevada Area

• Responsible for the end-to-end project management (from Envisioning to Deployment) of 10+ HR applications designed to support various client groups within Citigroup’s North American businesses.
• Acted as internal consultant to liaise with Senior Human Resource Management from respective Citigroup businesses on the development and implementation of new tools.
• Overall accountability for new staffing application development and existing application enhancement cycles.
• Established deadlines for team/client deliverables and provided issue resolution throughout project lifecycle.

Las Vegas, Nevada Area

• Supervised all hr.solutions Staffing Operations including the management of Citigroup’s official Applicant Tracking System, issues related to the integration of staffing systems with PeopleSoft, ticket resolution and.
• Subject Matter Expert with focus on process re-engineering for staffing.
• Represented the interest of the staffing function on projects with global and domestic technical implications.
• Served as technical consultant during acquisition and merger activities where significant staffing impact is involved.

Las Vegas, Nevada Area

• Served as the consulting link between the HR community, external vendors, and individual Citigroup businesses with responsibility for overseeing the creation, training, and implementation of new internet and intranet.
• Managed and strengthened the relationship between the hr.solutions team and client groups within Citi Cards, CitiMortgage, Diners Club, and the Global Consumer Sector Group.
• Served as the primary resource to address non-technical inquiries about web-based staffing applications to client groups.
• Increased the technical proficiency of client groups on numerous staffing applications.

Tampa/St. Petersburg, Florida Area

• Provided Generalist support for the entire Global Travel Payment Services employee population of 330+; approximately 65% exempt. Primary support was provided to 200+ employees in Tampa, 50+ employees in Chicago, 30+.
• Proactively handled sensitive employees and intervened in high-risk organizational issues to avoid the threat of external (i.e. EEO) charges related to non-compliance.
• Participated in the development of the HR strategy to support the closure of the Travel Payment Services business globally.
• Primary contact for employees on HR issues related to the closure, such as impact on benefits, career transition, and stress management.

Greater St. Louis Area

• Managed the HR function for the Performing side of the Mortgage Servicing organization (Borrower Services, Investor Services, Revenue Services, and Strategic Initiatives).
• Supported 300+ employees in St. Louis; approximately 80% non-exempt.
• Managed special projects from business clients and HR including the successful execution of the HR strategy to consolidate the Servicing Platform between CitiMortgage and Source One Mortgage.
• Communicated the outplacement of business functions to staff members and management at multiple sites across the Citi Real Estate Servicing & Technology (C.R.E.S.T.) business.

Morris Plains, NJ

• Supported the Pharmaceutical Director of Global Rewards as a Summer Intern in the administration of a worldwide compensation program.
• Developed project, process, and transformational management competencies.
• Designed an all-inclusive operational manual for the global broadbanding compensation initiative.

Masters Of Human Resources And Industrial Relations (Mhrir), Human Resources And Industrial Relations

Awarded Pillsbury Corporate Fellowship based on competitive academic standards

Bachelor Of Arts (B.A.), Economics

Activities and Societies: Kappa Alpha Psi Fraternity, Incorporated