Diversified Dealer Services was established in 1996 by auto industry professionals who realized there was a better way to provide dealership system support and services. We are now serving over 450 Dealers nationwide, with timely, professional, and superior personal assistance with their DMS support needs.* Provide Dealers expert DMS Training, Support and Consulting Services for all Departments that they may not be able to obtain from their vendor.* Create Custom Reports and DOC’s.* Provide Data Extract Services for Dealers to send to Third Parties.* Provide End of Year Manufacturer Financial Statement Updates and all DMS setup changes required to implement the changes for 150+ Clients.* Assist Dealers with Buy/Sells ensuring all critical System Setups for all Departments are complete for go-live day. * Provide Installation, Support and Training for the DOCVision Reporting Suite.

Customer Training Professional – Ft Lauderdale, FL 2002 – 2008 * Resolved many Customer Satisfaction Issues with Installation and Training Nationally as requested by the Director of Operations. * On-Site Software Applications Trainer and Consultant Specializing in F&I, Sales, Inventory, Contact Management, Accounting, and Payroll.* Promote Reynolds & Reynolds Products and Services.Customer Education Professional – Tampa, FL 1996 - 2002* Spent over 2 years on the Next Generation (Windows Based DMS) project as software tester and was the Team Lead Trainer for the 2nd Pilot Store.* Became an expert on ERA F&I and F&I to Accounting Integration. Had many successes in Enterprise Account stores for Southeast Toyota, JM Lexus, AMSI, UAG, and AutoNationSystems Support Manager – Duluth, GA 1992 - 1996* Managed National 800 Phone Support staff for the COIN ARMS (Automotive Retail Management System) Hardware and Software.* Won the COIN Spirit Award for achieving Excellent Customer Satisfaction.* Worked directly with Product Development on Product Enhancements and changes required by State laws.* Developed internal support systems and processes to cut costs.Systems Support Supervisor – Hunt Valley, MD 1990 - 1992* Managed Eastern Division 800 Support staff for all Sales, F&I, and F&I to Accounting Integration Applications. (Convergent Dealership Systems)* Worked with Systems Analysts identifying programming issues and testing patches for general release.* Assisted Field Sales/Support Managers with Customer Satisfaction issues.Marketing Account Representative – Greensboro, NC and Ft Myers, FL May 1983 - 1990* Installed, Trained, and Repaired Oakleaf F&I, Accounting, and Parts Systems.* Retrained on Convergent Dealership Systems Accounting, Parts and Service Applications.

Assisted my Father John Rummel with his Dealership Operations.