Eric Ebron Email & Phone Number

Palm Coast, Fl, Us

Florida

• Responsible for providing in-depth support for our customers using APM Monitoring tools such as New Relic, AppDynamics and CA Suite to monitor and troubleshoot applications by digging through Call Stacks and memory dumps to determine where potential problems could be coming from.• Perform Monthly Application Performance Reviews and Technical Application Reviews for our customers to provide recommendations on how to improve performance and availability on a hybrid of multiple Cloud and On-Prem platforms.• Provided advanced troubleshooting of Windows .NET related technology issues related to Application (APIs, services etc.), Systems, Network, and Database platforms.• Acted as primary technical liaison between hosting platforms, Project teams, and other technical resources (Network, Security, Audit, and Virtualization). • Configure security and access on servers for MIS Support teams to ensure they comply with corporate enterprise as well as federal regulatory standards to mitigate risk to internal and external customers.• Author and maintain installation and support documentation for application and support/incident teams to ensure smooth transition from initial onboarding of the application to ongoing maintenance teams as well as creating process flows and how to articles to ensure our team provided consistent support to all our customers• Responsible for mentoring and performing quarterly/yearly performance reviews and evaluations for Team members under my supervision and providing yearly goals.

Charlotte, North Carolina, United States

Responsible for administration and configuration multiple web servers for the development, staging, and production environments. Install and configure IIS, virtual directories/applications and application pools. Deploy software updates to servers for websites and services. ⦁ Provided Technical Leadership to a project team that had been commissioned to onboard and transition a .NET application written in ASP.NET and C# into Bank of America’s organization⦁ Architect and design the appropriate platform to which this .NET application would run on which consisted of making decision on whether to use SAN storage and LUNs versus physical storage to setup the database. Deciding whether to use a shared Virtual infrastructure on VMWare platform or have dedicated physical servers for the IIS Web servers⦁ Install, configure and troubleshoot errors that came from database creation and setup, the web server setup and the .NET errors generated and reported in the application event logs while being built out in the lower development environments.⦁ Acted as the liaison between the development team, the Line Of Business and the corporate engineering teams⦁ Coordinate efforts with the corporate IIS and Database engineering teams the installation and configuration of the application on the secured platforms (i.e. Staging, Production and Contingency)⦁ Transitioning ownership of .NET applications to a production operations team, by holding training sessions, creating KB documents, creating change requests and performing scheduled changes⦁ Created turnover documents that consisted of Run-books that contained information about the application’s functionality, common errors that users would encounter, Change Management rules of engagement, how to engage the various resource groups throughout the organization. These documents also consisted of Visio diagrams that detailed Server names and IP Addresses

Greensboro--Winston-Salem--High Point Area

⦁ Provide Web support for an in house development group developing .NET applications written in ASP .NET, C# and Visual Basic as well as production support for Volvo’s Common Web Platform. The platform . Of the company’s web applications I supported, www.volvo.com and www.macktrucks.com were the two major .NET applications I was responsible for.⦁ Functioned as the Team Lead for the .NET Platform that was hosted on Windows 2003/2008 Web Servers and for the Web Sphere Platform that was hosted on two AIX Unix servers⦁ Developed administration tools to manage how servers were to be built, for the purpose of promoting code up from development environments eventually to production by using ADSI, WMI and wrapping them in vbs, asp or aspx files to be kicked off locally or accessed via a web page.⦁ Create on-call rotation utilizing team members and process scripts created with Visio diagrams⦁ Support multiple environments (Development / User Acceptance / Staging /Production)⦁ Coordinate changes requested by the development group to be transitioned into production and attend and represent changes to Change Management reviews.⦁ Architect and make improvements to the current application performance and setup model by creating repeatable processes and building relationships with corporate engineering teams.⦁ Assist in the migration of Microsoft CMS 2003 to Microsoft’s Office SharePoint Services 2007 (MOSS) to replace the current CMS infrastructure by installing MOSS on Virtual servers (VMWare) and working side by side with Development.⦁ Implement monitoring practices with Process flows to ensure that if production problems happened that the alerts would be created and, sent to the correct group along with problem determination of what is likely causing the alerts.

Winston-Salem, North Carolina, United States

⦁ Provide Web support for a development team creating .NET applications running on Microsoft Windows 2000 and 2003 web servers⦁ Support multiple environments (Development / User Acceptance / Staging /Production)⦁ Coordinate changes requested by the development group to be transitioned into production and attend and represent changes to Change Management reviews.⦁ Transitioned .NET applications into production⦁ Identified and implemented operating system enhancements that would improve the reliability and performance of the system such as watching performance metrics and establishing baselines to evaluate the effects of implemented changes.⦁ Work with the corporate network groups to implement foundry switches (Load Balancers), and routers to create web farms to distribute load to multiple servers⦁ Troubleshoot potential IIS and SQL Server issues as they correlate to possible network issues, application slowness or issues with incorrect system configurations.

Winston-Salem, North Carolina, United States

⦁ Supported and troubleshot multiple web-based applications running on IIS (with .NET, Websphere, VB 6.0, ASP and HTML), making router and switch (Cisco) configuration changes located in our multiple data centers.⦁ Troubleshoot issues coming from the network, load-balancers (Foundry and Cisco), data backups, setting up Web servers (IIS, Websphere), App Servers (Windows, Websphere), DB Servers (SQL Server 2000, Oracle 9i) and virus vulnerabilities.⦁ Managed systems by monitoring them using Big Brother, Argent, eMonitor, What’s Up Gold and a few in-house tools written tools using ADSI scripts.⦁ Assist in the builds and the documentation for every application that was hosted in and out of Winston Salem.⦁ Developed administration tools using scripts and ADSI programming code to manage how applications were built, monitored and troubleshooting.⦁ Utilized multiple third party software and created tools that leveraged ADSI methods.⦁ Hosting environment consisted of Intel & Unix platforms residing in a Active Directory Schema.