Eric Eliassen Email & Phone Number

Columbia, South Carolina Area

• Provides direct supervision to all full-time branch employees (direct labor, field service, warehouse, dispatch, drivers, admin, etc.). Also provides managerial oversight to all temporary workers subcontracted drivers.
• Uses all internal systems to provide safe, timely, cost effective, high quality and efficient delivery of revenue activities to include the service and upkeep of those activities after delivery.
• Develops forward looking plans (CPT & S&OP) and budgets; actively manages costs. This includes all activities necessary to manage/operate a cost center (control of P&L).
• Oversees the ongoing maintenance, inventory and servicing of the fleet through efficient use of company resources (time, people, money, etc.)
• Manages employee health and safety through creating a safer workplace and driving the safety culture, employing DuPont STOP™, training and observations, and regularly scheduled assessments of the branch.
• Engages in the Net Promoter System (NPS); timely correspondence with customers and resolving issues to provide a high level of customer service.

Charlotte, North Carolina Area

• Manage overall daily operations of regional service/sales/distribution center, including customer service, purchasing, quality control (QA), inventory and warehouse distribution, safety (OSHA compliance and training).
• Supervise, train and mentor team of 3-8 service technicians; oversee continuous process improvement.
• Held both RAPIDGate and TWIC clearances as well as current CDL-A w/Hazmat endorsement.
• Lean Six Sigma White Belt.

San Diego, CA

Performed maintenance and repair of air-conditioning, refrigeration, hydraulics and high-pressure air systems as well as maintaining Preventative Maintenance program for the department.