Eric Ellis Email & Phone Number

Rochester, Ny, Us

Rochester, Us

Jacksonville, Fl, Us

Leadership the Project Managers, office staff and technicians in the Emergency Response department. Management of the team that delivers the production of work from the initial inspection, overseeing the technicians performing the work in the field through, to the completion of the project and final invoicing. Driving the team to achieve the company's strategic business objectives.

Rochester, Ny, Us

Management of on-site contract manufacturing team dedicated to High-Tech production and assembly.Providing support in evolving customer base of manufacturing, assembly, kitting, packaging, inspection,sorting, and containment.● Led development of custom ERP software program, designed to efficiently track and report all stagesof product development, quality assurance, inventory tracking, data collection, and productivity.● Implementation of Lean Six Sigma Methodologies into manufacturing processes.● Training and development of leadership on processes, efficiencies, resource management, and peoplemanagement● Oversight of workforce in day-to-day operational needs.

Liverpool, Ny, Us

Hired to identify new markets and expand existing services into new states as part of a strategic growth plan. Focus on driving revenue growth at a $14M organization. Analyzed and built a new operations team. Created KPIs, trained teams, and developed SaaS technologies to support the customer experience. Aligned budgets and financial decisions with strategic plans.● Led SaaS development of app technologies for labor management, employee communication, quality assurance, inventory tracking, and data collection, increasing productivity by 22%.● Developed a project management program for post-construction services, aligned $1.5M in services for post-construction in first year across 5 states.● Created P&L reporting for new and existing business, introduced expense budgeting, labor tracking, and enhanced services, and 5s white belt and green belt training, adding 12% GP within six months.● Introduced national supplier for consolidated inventory ordering and tiered purchasing, saving 7% nationally.● Developed QA and safety programs to enhance services to existing customers, resulting in customer retention of 90%● Added payroll processing services, quality assurance platform, customer communication portal, and work order management, resulting in multi-tiered and streamlined services for the customer.

Poughkeepsie, New York, Us

Oversaw multi-state operations for a $25M business, including 450 staff and eight direct reports. Responsible for and guided the P&L reporting to effectively align with corporate objectives.● Increased efficiency to 300% of previously managed revenue by realigning field leadership.● Reduced overhead costs from 32% to 18% after revising the bidding process, eliminating redundant processes, and consolidating resources.● Created a Safety Committee to proactively identify and mitigate risks and identify training needs.● Saved $1.7M in operational expenses in the first year; added $1.8M in savings from re-tooling operations in the second year.● Reduced turnover from 119% to 78% during COVID by investing in training and correcting job placement of employees.● Eliminated third-party services saving $150k in expenses.● Raised mean/median contract value to target and retain larger customers, improved mean annual contract values by 45.8%, and retained 89.38% of existing customers through the COVID period.

Loud Cloud is an Unmanned Aerial Vehicle service provider and retailer for all Yuneec, 3DR, and DJI equipment and accessories. Loud Cloud's quality services include aerial photography, cellular tower inspection, property mapping, aerial topography, aerial videography, infrared inspection services, drone operational training, equipment rental, UAV equipment customization, and expert repair services.

New York, Us

Promoted again to oversee sub-contracted services valued at $19M+ across manufacturing, food distribution, commercial offices, government contract manufacturing, car rental, chemical R&D, petrochemical, and medical manufacturing industries. Led and guided 500+ staff, including the development of a 48-person operations team. Controlled the budget, coordinated staffing, and compiled reporting for upper-level decision-making.● Increased gross profit in newly acquired regions from 9.7% to 32.2%.● Reorganized company professional development program which led to the promotion of direct reports.● Established a new hire training program for Area and Account Managers, reducing management turnover, increasing client satisfaction and retention, and building a cohesive team.● Applied Lean Six Sigma and 5S to operations, increasing operational efficiencies, reducing equipment and supply costs, enhancing productivity, and boosting quality standards.

New York, Us

Promoted to oversee operations for a $6M sub-contracted services across four states and one region (New England). Directly managed a team of five who supported operations, client relations, and account finances.● Chosen to be the account fixer across markets, salvaging customer relationships and poorly performing accounts, securing $26-30M in potential lost contract revenue.

New York, Us

Spearheaded operations at distribution centers for sanitation services and facilities maintenance. Oversaw 120+ staff across 11 locations in Pennsylvania and New York.● Drove managed business growth from $700K to $3.5M over four years.

- Provided engineering and equipment support for Nextel Partners, more than 150 cellular communication sites being constructed, and over three thousand existing CDMA and iDen communications sites.- Administered accounts payable, accounts receivable, and fixed asset support for the New York, Pennsylvania, and Vermont regions.- Oversaw vendor installation services working closely with Operations to ensure equipment installation fell within and in accordance with specifications that adhered to quality standards.- Negotiated pricing, equipment procurement, and coordinated shipping across six North East markets.- Collaborated with vendors on product specifications, manufacturing, shipping, and support. - Analyzed and determined cell equipment needs to provide corresponding cell equipment design and specification updates.- Integrated equipment needs between engineering and site development teams, field technicians, and contractors. - Supported cell technicians with resolution of existing equipment failures.- Contributed resources and expertise in support of new cell construction and capital projects for UPNY markets.- Through effective negotiations achieved the national lowest cost average on site builds for five straight years.

Education record

Bachelor Of Arts - Ba, Graphic Design