Eric Elrom Email & Phone Number

Palm Harbor, FL, US

Tampa, Florida, United States

FILE BUILD & QUALITY CONTROL REPRESENTATIVE EVO PAYMENTS INC.//TAMPA, FL// MARCH 2022 – PRESENT As a File Build & Quality Control Representative, I configure the POS programs and files following the requirements outlined in the request to ensure efficiency. To be effective in my field, I assist with escalated terminal processing equipment requests for.

Tampa/St. Petersburg, Florida Area

TECHNICAL SUPPORT REPRESENTATIVE EVO PAYMENTS INC.//TAMPA, FL//NOVEMBER 2020 – MARCH 2022 Serving as a Technical Support Representative, I responded to phone calls, emails, internal work orders, and requests for escalation to ensure customer satisfaction. To enhance my communication skills, I followed up with merchants, agents, partners, and other.

Tampa/St. Petersburg, Florida Area

HELP DESK SPECIALIST CHASE COMMERCE SOLUTIONS//TAMPA, FL//AUGUST 2018 – NOVEMBER 2020 During my tenure as a Help Desk Specialist, I responded to incoming calls and assisted merchants/clients with credit card processing equipment-related issues. Furthermore, I performed hardware and software troubleshooting procedures to guarantee operating efficiency. I.

Tampa, Florida Area

CUSTOMER ACCOUNT MANAGER ZYMPHONY//TAMPA, FL//SEPTEMBER 2017 – AUGUST 2018 Throughout my career as a Customer Account Manager, I successfully handled customer accounts and support inquiries utilizing the ConnectWise program. In addition, I provided remote help to customers using Labtech software to assure their happiness. Lastly, I resolved issues by.

Southfield, MI

CLIENT SERVICES SPECIALIST III BULLSEYE TELECOM//SOUTHFIELD, MI//AUGUST 2016 – AUGUST 2017 Serving as a Client Services Specialist III, I conducted product troubleshooting and fixed or escalated issues to the Service Engineering team. To enhance my leadership skills, I acted as the point of contact for high-profile clients' repairs and supported various.

Tampa, FL

IT INCIDENT AND PROBLEM MANAGEMENT WELLCARE HEALTH SERVICES//TAMPA, FL//MARCH 2015 – MAY 2016 Being an Incident & Problem Management professional, I collaborated with infrastructure, application, and vendor teams to identify and prioritize issues and begin working on solutions to assure business continuity and growth. It was my job to assist in.

Clearwater, FL

BUSINESS SOLUTIONS SUPPORT TECHNICIAN BRIGHTHOUSE NETWORKS//CLEARWATER, FL //DECEMBER 2009 – MARCH 2015 I worked as a Business Solutions Support Technician, providing software support for Microsoft and Mac computer settings such as XP, Vista, 7,8, and Mac OSX. In addition, I assisted with the installation of security appliances and equipment setup (Cisco.

Palm Harbor, FL

• LEVEL 3 CLIENT TECHNICIAN//PALM HARBOR, FL //DECEMBER 2006 – AUGUST 2009 Maintain, repair, and troubleshoot client services such as DSL, T1, Email Accounts, Domain Hosting, IP Configurations, & POTS.
• Service interrogation utilizing circuit/soft switch (5ESS/DMS, MetaSwitch), DSLAMs, MLT, IP, and RBOC systems.
• Performed software and server support for Microsoft networks.
• Windows Client OS troubleshooting (Windows XP, Vista).
• Regularly exceeded standards on the monthly Resolution Center Employee scorecard by maintaining a 95% quality score and a less than 10 minute Average Handle Time (AHT).

Palm Harbor, FL

• CUSTOMER SUPPORT TECHNICIAN TALK AMERICA INC.//PALM HARBOR, FL //DECEMBER 2003 – DECEMBER 2006 Technical and network support for business, government and residential end users for voice and data services.
• Phone support for wireless and internet subscribers.
• Maintained low AHT and high closure rate.
• Business and Residential support.
• Developed tracking system for call statistics and metrics.
• Setup Wireless LAN’s (WI-FI) devices, Access Point, and CPE.