● Develops, implements, and reviews the individuals’ implementation plans and progress● Plans and participates in support team meetings● Completes quarterly audits of individuals case files, maintain case files, and assist in ensuring appointments and documentations are completed on schedule● Serves as a liaison to families/guardians, contracted programs, and the community● Responsible for presenting and marketing different services● Training staff and agencies on product usage● Conducting follow up service calls● Creating marketing strategies to ensure proper product and service exposure● Client/Agency retention ● Assist in promotional activities for products and services and help discover new markets● Build portfolio through different sales and marketing strategies/Team Leadership/ Customer Service Management

Given all management duties and functions for 6 separate FedEx locations in Illinois & Indiana. Responsible for all administrative and operational functions for over 2400 hours of service. Manage 7 supervisors and over 76+ officers. Enforce policies and procedures. Fill vacancies as needed and respond to all client needs and special events when required. Perform site and personnel inspections to ensure compliance and performance. Interview, hire and make separation decisions. Conduct field surveys, threat assessments and security condition analyses. Coordinate job site training modules. Mentor my staff.

• Manages 131 employees and 31 Client Sites• Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.• Analyzes operational and financial indicators to continuously improve Branch performance; ensures profitable operations with full profit and loss accountability.• Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and surveys; reviews and updates post orders.• Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as necessary.• Develops and administers Branch budget in collaboration with Area management.• Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, radios, etc.; maintains and submits payroll records and other required information

• Train and manage 6 to 7 employees and achieved significant improvements in their productivity.• Marketing to Prospective Accounts (Body shops, Insurance Agents, Corporate) • Assist in promotional activities for products and services and help discover new markets• Respond to written and telephone request for customer satisfaction• Manage day-to-day production, distribution, fleet and sales according to guidelines and procedures.