Eric Epps Email & Phone Number

South Holland, IL

• Develops, implements, and reviews the individuals’ implementation plans and progress
• Plans and participates in support team meetings
• Completes quarterly audits of individuals case files, maintain case files, and assist in ensuring appointments and documentations are completed on schedule
• Serves as a liaison to families/guardians, contracted programs, and the community
• Responsible for presenting and marketing different services
• Training staff and agencies on product usage

Lombard, Illinois

Given all management duties and functions for 6 separate FedEx locations in Illinois & Indiana. Responsible for all administrative and operational functions for over 2400 hours of service. Manage 7 supervisors and over 76+ officers. Enforce policies and procedures. Fill vacancies as needed and respond to all client needs and special events when required..

Greater Chicago Area

• Manages 131 employees and 31 Client Sites
• Ensures the delivery of high quality customer service through regular contact with clients; evaluates service quality and initiates corrective action as necessary.
• Analyzes operational and financial indicators to continuously improve Branch performance; ensures profitable operations with full profit and loss accountability.
• Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, assessments and.
• Recruits, selects, orients, trains, and develops high caliber staff in collaboration with Area management; plans, assigns, and directs work; coaches employees to enhance skills; carries out disciplinary actions as.
• Develops and administers Branch budget in collaboration with Area management.

Greater Chicago Area

• Train and manage 6 to 7 employees and achieved significant improvements in their productivity.
• Marketing to Prospective Accounts (Body shops, Insurance Agents, Corporate)
• Assist in promotional activities for products and services and help discover new markets
• Respond to written and telephone request for customer satisfaction
• Manage day-to-day production, distribution, fleet and sales according to guidelines and procedures.