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HVAC

As the Day & Nite Air Conditioning Service Manager I am responsible for providing leadership to ensure the Company delivers the level of service that meets the expectation of our clients in the proper time frame and at the proper economic cost to ensure the Company achieves the profit targets and meets the expected customer retention rate. I oversee the Dispatcher and the Parts Department. I create an environment of success by setting, communicating and managing clearly defined targets and objectives to ensure the success of the operation. I possess strong organizational skills, leadership ability, and solid knowledge of our respective companies in order to manage the people within the respective divisions.Functions include but are not limited to creating and implementing the goals and objectives for the department, oversight of the dispatcher and parts department, and add-on service revenues to ensure profit targets are met or exceeded.

Provided technical support for the technicians in the field, technical & sales education, customer service training and supervision, project design and management, purchasing, oversaw vehicle and facilities maintenance, the hiring and promotion as well as discipline and discharge of employees, I developed residential and commercial service agreements, created multi-media marketing strategies, and insured customer satisfaction at all levels. Member: Contractor’s 2000/Nexstar

Briefly worked both in the warehouse and at the counter to gain an understanding of the daily operation. My primary function was answering technical questions and providing advice on equipment selection, installation and service. I identified, located, priced, marked-up and sold parts and equipment. Read blue prints for customers and then quoted the necessary materials, including radiant heating design.Provided troubleshooting as the Technical Service Advisor (TSA) for the different Nordyne brands of equipment B&F Johnstone Supply sold, as well as Samsung, and many others.I was the Coleman Brand Service Manager for B&F Johnstone as well as their UPGNET administrator. I worked to develop the Coleman Brand of the UPG (York) equipment on Long Island. Attended two UPG Service Manager’s Meetings. I am a York/UPG factory qualified instructor and a factory trained and certified on the York-UPG Millennium products. My duties also include training and education of employees and customers on products and procedures.

On July 1st, 2001 I became a PETRO employee through their acquisition of Sy Luba Heating and Air Conditioning. My responsibilities remained the same with the exception of the elimination of the companies Service Manager Position. Where, in the past, the Service Manager would report to me, I was now responsible for the entire service department as well. I was notified on September 11, 2003 that my position, along with others, would be eliminated from the company as Sy Luba was folded into PETRO and later dissolved.

As the Operations Manager my duties included: purchasing of equipment, parts and materials, overseeing vehicle maintenance, providing training and education for the technicians, troubleshooting, overseeing facilities maintenance, and the hiring and promoting as well as discipline and discharge of employees. Developing residential and commercial service agreements and marketing strategies. It was my responsibility to design and supervise all aspects of HVAC installations, provide support to the Service Department and insure customer satisfaction at all levels. I played a key role in developing this company into a sellable commodity. Sy Luba was an Amana, York and Mitsubishi dealer. Member: Contractor’s Success Group/International Service Leadership

As Service Manager my duties included: inventory control and distribution, purchasing, the scheduling of service vehicle maintenance, training and education of both technicians and office staff, troubleshooting, defense of insurance claims against the company, facilities maintenance, computer systems maintenance repair and upgrades, the hiring and promoting as well as discipline and discharge of union and nonunion employees. In addition, I also shared in the responsibility of creating and designing sales promotions, brochures and service contracts. I handled the majority of the sales for the company and set records for sales growth. This included adding new, high volume accounts such as Cablevision, Laundromats and dry cleaning plants, as well as diesel accounts. I initiated a fuel tank protection and replacement program and a finance program through a third party provider.