Eric Estrada Email and Phone Number
I am a strategic and results-driven IT leader with 15+ years of experience in managing and optimizing complex virtual environments, leading teams, and implementing strategic technology solutions. My proven expertise in Citrix and VMWare environments, coupled with a strong track record of automating processes has reduced downtime while achieving substantial cost savings. I am recognized for successful leadership in large-scale projects, vendor management, and cross-functional collaboration. My expertise also includes streamlining operations, implementing best practices, and contributing to the development of scalable IT infrastructures. I'm known for fostering innovation, driving efficiency improvements, and delivering impactful results in dynamic and challenging settings.Technical Proficiencies include:Citrix | VMWare | Active Directory | Windows OS | Red Hat | AppSense Suite | NetScaler NMAS | Liquidware Suite | ControlUP | SCCM | Dynatrace | Qualys | CrowdStrike | HPE Servers | Cisco UCS |Nutanix | Nutanix Prism
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Director Of Infrastructure OperationsDovenmuehle Apr 2024 - PresentLake Zurich, Il, Us
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Director Infrastructure OperationsSantander Consumer Usa Jun 2022 - May 2024Dallas, Tx, UsManaged daily operations and personnel, overseeing one manager, three team leads, 12 FTEs, and 12 FTCs. Serve as the North American Lead for Citrix Strategy across four entities. Cultivated relationships with various software and contract vendors, including Citrix, VMWare, RedHat, Dell, HP, Liquidware, CDW, and Collabera. Directed day-to-day operations and engineering strategy for multiple technologies, encompassing Citrix, Windows/Linux OS, VMWare, and SCCM/Patching. Streamline vCenter instances, reducing from eight instances with three versions (6.0, 6.5, 6.7) to 4 instances with a unified version (6.7). Upgraded VPX NetScaler instances to HA SDX instances in two data centers, configured for multiple domains and HA across each site. Built a new process for Domain Controller Patching, addressing regular outages at the start of business. Acted as a voting member in weekly CAB and Technical Review Board, reviewing all infrastructure changes. -
Manager Of Infrastructure EngineeringSantander Consumer Usa Sep 2019 - Jun 2022Dallas, Tx, Us
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Manager Of Citrix And Emerging TechnologiesMr. Cooper Oct 2017 - Sep 2019Dallas, Tx, UsOversaw daily management of a team comprising one IT Principal, four Sr Engineers, and two Engineer I. Cultivated and managed relationships with various software vendors and VARs, including Citrix, Ivanti, Nutanix, Dell, ControlUp, VMWare, Alchemy Tech Group, and Flair Data. Engineered an optimized image utilizing HDX offload and Receiver for Dell and HP Thin Client Devices, incorporating both Linux and Windows OS. Coordinated with technical leadership to maintain existing infrastructure and strategize for a 12–18-month roadmap. Evaluated and implemented a Nutanix infrastructure across two data centers after reviewing multiple Hyperconverged Infrastructure solutions. Administered and approved RFCs, verifying completion of planning and testing. -
Citrix EngineerNationstar Mortgage Jan 2014 - Oct 2017UsDetermined and assessed issues with Corporate and 3rd Party Software, providing effective troubleshooting solutions. Conducted POCs to assess and offer the leadership team feedback on new technologies/tools. Implemented changes into the production environment following a meticulous RFC process. Produced detailed documentation for offshore L2 groups and local Helpdesk Resources. Engaged with diverse IT teams to assess the migration from traditional infrastructure to an HCI platform. Examined incoming applications to choose the best deployment strategy (vDisk update, published app, or thin app). -
Information Technology Service Desk Team LeadNationstar Mortgage Apr 2013 - Jan 2014UsCollaborated with infrastructure teams to establish an SME program, pairing high-performing helpdesk agents with technical teams to foster internal growth. Fielded calls from Nationstar employees, troubleshooting a diverse range of system issues. Strived for first-call resolution, providing detailed descriptions for unresolved issues and efficiently routing tickets to the relevant teams.
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System Configuration ConsultantCsc Nov 2010 - Apr 2013Global, UsServed as a Systems Consultant, utilizing Early Resolution Software. Translated diverse business unit requirements into effective Early Resolution solutions. Conducted modifications in UAT environment, executing rigorous unit and regression tests to align systems with client specifications. -
Loss Mitigation SupervisorFirst American Corporation Mar 2009 - Nov 2010
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Recovery SpecialistFirst American Financial Corporation Apr 2007 - Mar 2009Santa Ana, Ca, Us
Eric Estrada Education Details
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Tarrant County CollegeGeneral
Frequently Asked Questions about Eric Estrada
What company does Eric Estrada work for?
Eric Estrada works for Dovenmuehle
What is Eric Estrada's role at the current company?
Eric Estrada's current role is Director of Infrastructure Operations at Dovenmuehle.
What schools did Eric Estrada attend?
Eric Estrada attended Tarrant County College.
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