Eric Evans Email & Phone Number

Setauket- East Setauket, Ny, Us

o Improved processing efficiencies and data quality by standardizing key database feeds and tagging processes which significantly improved the collection and preparation of supporting Compliance data.o Prepared and published compliance reports to senior management containing compliance trends and figures.o Produced, monitored and operated the regulatory examination database. Processed and prepared detailed reports through use of macros, queries and filters stemming from management inquiries and fixed monthly reporting.o Partnered with internal businesses, both within and outside of Compliance, on a number of projects. Participated in the development of project plans, defining tasks, assessing risks, resolving issues, escalating problems and providing senior management with weekly project updates.

o Supported development of world-class Collections organization through analysis of Collections performance and effectiveness for $4 billion dollar delinquent credit card portfolio (1 million accounts).o Created new and re-engineered monitoring analysis for Collections performance.o Conducted ad hoc analysis to evaluate business impacts of tests, special treatment programs and other strategy tools. Presented findings from analytic efforts to senior management, and/or communicated results to diverse groups of Collection managers.o Partnered with numerous internal credit card businesses as either Team Member (TM) or Subject Matter Expert (SME) on both Six Sigma Black Belt and Green Belt projects.

o Developed and maintained web-based reports via Actuate reporting program utilizing many different communication links to connect with different databases to provide in-depth analysis to support site management through daily, weekly and monthly reports.o Identified and investigated potential trends, variances and opportunities. Provided supporting data and recommendations to MIS manager and/or Site Directors and any recommendations for enhancing MIS reporting and/or data collection.o Initiated and undertook projects to provide analysis and feedback on changing external and internal trends to management, facilitating decision-making process.o Formed and maintained strong working relationship with the business units to gather user requirements and understand business needs.o Participated as Team Member on REACT Development project which developed web-based report distribution tool that enabled Collections business access to all reporting.