Eric Ezzai Email & Phone Number

Phoenix, Az, Us

Scottsdale, Arizona, United States

- Configuration and troubleshooting of 802.11 networks- Security appliance configuration and troubleshooting (Cisco, Fortinet, RADIUS, VPN)- Project planning and installation. Installation of network racks, switches, access points and wireless bridges- Configuration of WAN networks through cloud controller (Unifi)- Accurate and detailed documentation- Service desk operations and management- Active Directory account creation, configuration of Sites and Services- Operate a ticket system using FIFO protocols- Provide an escalation point to front line service desk techs- Field calls from the service desk call queue- precise and accurate documentation of troubleshooting steps and information received - Weekly calls with service desk team to discuss policies and procedures and expectations- Provide remote support to end users

• Resolved open work tickets using FIFO policy, ensuring timely support for Windows and Dell troubleshooting.• Created accounts in Active Directory and delegated access to security groups and distribution lists for efficient user management.• Implemented system updates and patches to maintain optimal performance and security measures.

Florence, Arizona, United States

United States

Florence, Arizona

Florence, Arizona

Mesa, Az

Be the first person to greet the guests. Sell and persuade guests to buy tickets for current and future games. Have the ability to communicate through a thick glass window that had no voice amplifier or speaker. Handle over five thousand dollars a day.

My responsibilities included working in a classroom environment with children within the age range of 1-13. I was in charge of the after school kids along with assisting the three year old's teacher.

Phoenix, Az

I had multiple positions while at this employer. As an usher, I would stand at the top of a section greeting guests as they would approach their seats. I would give them assistance on finding their assigned seats. As a ticket taker, I would be the first line to greet guests and welcome them to the arena. I would have to stand in the excruciating Arizona heat for the duration of an event.

Yardley, Pa

As a busser, greet guests and give them water for the evening. I would also have to assist the waiter/waitress in anything they need. Clear tables of dirty dishes and load on to tray. Carry tray that sometimes weighed over 40 lbs. As a host, be the first person to greet guests and welcome them to the restaurant. Take them to their tables and be the last one to wish them a good night. Also, answer phone calls and take reservations.

Bachelor Of Arts - Ba, Communication, General

Ged, General Studies