Eric Factor Email and Phone Number

• Complete advanced troubleshooting in escalated situations• Accurately diagnose, repair, and maintain Advanced Pharmacy products and accessories • Perform scheduled and unscheduled preventive maintenance on Passport and associated equipment• Provide back-up support for all region personnel for time-off and vacations• Work closely with engineering and assembly for the betterment of the product line• Perform installation at customer sites as well as conduct pre-installation surveys• Support installations in their region as well as other regions• Work with engineering, and management to resolve escalated problems• Develop expertise related to the configuration and operation of the Passport System• Effectively schedule calls to manage Advanced Pharmacy requirements across assigned regions• Educate the customers on basic operation of their machine• Resolve customer issues and provide appropriate communications with the customer, team, and manager. Must demonstrate problem ownership and high sense of urgency to deliver full customer satisfaction• Ensure that all field service personnel comply with all company policies, practices and procedures• Participate in proactive team efforts to achieve departmental and company goals• Perform technical and maintenance support for the pharmacy• Support the deliver and replenishment of the pharmacy related consumables as directed by management. This includes but not limited to loading the machine with medications and supplies• Ensure that third party organizations involved in the servicing or loading of the machine with medications adhere to company policies and procedures.• Document all service activity in service ticket system – Dispatch Direct• Adhere to all Field Service Policies and Procedures• Performs related duties as assigned

On-site technical support to install and maintain computer equipment, network software applications for all facilities. Respond to work order requests by diagnosing and repairing network/computer hardware related issues. Distribute/install/configure new Network/VoIP equipment and cabling of existing/new site's. Suppport/Service Active Directory server, Network Administration, Cisco routers and managed Cisco switch support. Install/Support surveillance equipment.

Perform on-site technical work to install and maintain computer equipment, network software applications throughout the district. Respond to work order requests by diagnosing and repairing network/computer hardware related issues. Distribute/install/configure new Network/VoIP equipment and cabling of existing/new site's added to the district. Suppport/Service Active Directory server, Microsoft SCCM, and Cisco Network Administration, Cisco routers and managed Cisco switch support. Install/Support of all surveillance equipment throughout district. Service/Support Apple hardware (Ipads, Iphones)/Apple AirWatch/JAMf software.

Responsible for maintaining computer equipment and software. Equipment such as (but not limited) to routers, switches, PC’s, laptop’s, printers, wireless systems, etc., Electronic fuel control equipment, electronic level monitors, surveillance (analog/IP) equipment, GPS control systems, and other equipment related to the oil and gas industry. Maintain network security, update antivirus/malware software as needed. Position required Interaction with customers as well as liase between different departments.