As a seasoned Production Support Analyst with extensive experience in data transmission, troubleshooting, and incident management, I bring a robust skill set to optimize operational efficiency. At The Craneware Group, I orchestrated the seamless transmission of 18,000+ data feeds, encompassing diverse file types such as Provider Database, claims, and patient encounters. Through meticulous code review and debugging, I resolved 340B application data ingestion cases, ensuring uninterrupted operations.Prior to this role, my tenure at Bank of America equipped me with adeptness in supporting over 100 applications, serving millions of online and mobile banking customers. Through investigation and problem solving, I mitigated customer-facing issues, contributing to a significant reduction in customer impact by 21% annually.Skills:SQL, Salesforce, Splunk, FTP/SFTP, Confluence, Incident Management , Data Analysis, Financial ResearchI'm always looking to grow my personal and professional network. Feel free to connect via LinkedIn or contact me directly at eric.feibelman0@gmail.com
Listed skills include Xbrl, Cognos, Sharepoint, Access, and 4 others.