Responsible for working with the MDT telecomm broker to coordinate all primary and backup circuit ordering for clients. This includes tracking and circuit contract renewals. Also responsible for light trouble shooting and opening tickets for repairs to client and MDT corporate network telephony infrastructures. Maintains professional business relations with MDT’s brokers, clients, telecomm carriers and internal team members. • Work with clients, project management office and the Telecomm broker seeking cost effective data circuit solutions that meet the requirements for solving business needs.• Meet with existing and potential clients during the network discovery process.• Work with Cisco Network engineers providing assistance as required.• Maintains daily operations of the LAN/WAN environment. Keeps Netbox up to date with regular audit intervals.• Monitors network systems, calls in circuit outages, and provides detailed reports of relevant network activities.• Diagnose system and connectivity problems and determine proper escalation.• Ensure that user and client needs are met and that they are fully capable of utilizing established systems, such as Solar Winds.• Ensure that equipment, peripheral devices, and software are set up and operated in accordance with established procedures. Research and recommend equipment, software, and system updates as applicable.• Ensure that IT systems are secure, properly backed-up, and appropriately documented in accordance with approved information security policy. • Develops processes to improve network reliability and proposes solutions to meet the future needs of both the Company and the clients.• Track and resolve problems with efficiency and appropriate level of urgency.• Keeps management informed of Information Technology, progress toward established objectives, and of any significant problems.• Stays informed of trends and changes in the information services field.

• Conducts billing, data entry and accounting tasks in accordance with scheduled deadlines• Oversees file maintenance and organization to ensure that information is easily retrieved• Supervise and maintain contract electronic imaging, including verifying data is indexed correctly within imaging system, as well as proper filing of hard copy documents• Manage MDT on-call cell phone and wireless hotspot program• Assists Office Administrator with ordering and maintaining office supplies at appropriate levels• Ensures that work is being completed properly, in a timely manner, and in accordance with Company standards• Assist in documenting/updating departmental procedures where necessary and applicable• Acts as liaison to 3rd party vendors• Serve as a back-up to Office Administrator for quoting, ordering and fulfillment of equipment sales• Serve as support/back-up for quoting ordering and managing of data communication circuits• Keeps management informed of the status of ongoing projects. Ensures that established deadlines are met and requests extensions as appropriate• Completes monthly vendor billing for credit union passthrough and MDT internal items along with management • Provide document copies, files, statistical reports etc. as requested• Keeps management informed of area activities and of any significant problems• Ensures that all area activities are conducted safely• Back-up to Office administrator for shipping and receiving activities• Oversees special projects as requested• Ensures that all office areas are clean, secure and well maintained• Promotes goodwill and conveys a positive image of the Company

Managed facility operations for three full service credit union branchesManaged facility budgetNegotiated all lease and maintenance contractsResponsible for purchasing all equipment, furniture and office suppliesEstablished routine maintenance schedules for all facility equipment and systemsMaintained facility equipment and inventoryResponsible for OSHA complianceMaintained disaster recovery manualResponsible for the management of all record retention and off-site storage

Reviewed department reports for accuracy and suspicious activity, controlled the accuracy of the filing systems and coordinated the retention and storage of vital records both onsite and offsite

Used my unmatched analytical abilities to successfully resolve member disputes while conducting operational tasks, including but not limited to ordering ATM/debit cards and reviewing reports for fraudulent activity

Demonstrated wide-ranging product knowledge and above average computational skills to service members' financial needs by way of currency and electronic transactions while upholding confidentiality