Eric Filarski Email and Phone Number

IT Help Desk Support

Built over 500 desktops and servers for small business customers in South King county Maintained Network Systems to measure speed and reliability for company standards and customer satisfaction Successfully integrated cell phones and tablets for clients looking to secure remotely their networksEstablished network specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing router administration, including interface configuration and routing protocolsMaintained network performance by performing network monitoring and analysis, and performance tuning; troubleshooting network problems; escalating problems to vendorUpdated job knowledge by participating in educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations

Point of person for technical difficulties that would arise in the store, such as security cameras or POS machines Responsible for closing store which included shift paper work and making nightly deposits. Trained and managed incoming staff on point of sale machines for graveyard shift Maintained an appealing, easy-to-shop environment for customer by consistently executing visual merchandising and housekeeping standardsCompleted sales transactions quickly and accurately while adhering to cash protection proceduresComplied with store policies and procedures to maintain a safe shopping and working environment

Promoted to Assistant Manager within a month of working Passed 10k Quarterly Review with 95% Best in DistrictMain responsibilities included time Scheduling, POS Repairs & Gas Pump Maintenance, Handling Customer ComplaintsMeet and exceeds customer expectations and boosts sales and Brand experience by using appropriate element the AMPM customer service modelCollaborated productively and respectfully with team members to meet or exceed store goalsProactively seek and incorporate basic core and seasonal product knowledge into own service approach within assigned store zones(s)

Went from Microsoft even registration then Promoted to Microsoft Action Pack Sales within a year Made over 300 calls a day to promote Microsoft events to business professionals throughout the country Achieved top action pack sales representative for two months consecutively Elicits and records customer information and inquiries, following prompts from a computerized system. Demonstrated proficient skill in troubleshooting line of question with focus on first-call resolutionDemonstrated ability to establish and maintain effective relationships with customers. Effectively gains the customer's cooperation to work through the troubleshooting processMaking outbound calls and setting appointments with prospects with the goal of generating sales revenue and building customer loyalty