With over a decade of leadership at Buildertrend, I have cultivated a deep understanding of SaaS strategy, customer success, and product innovation in the construction management industry. My career trajectory—from launching customer-centric initiatives to driving new product strategies—showcases a commitment to aligning business goals with customer value.As Vice President of New Product Strategy, I lead the market validation team in identifying and evaluating opportunities to expand Buildertrend's product portfolio. I focus on fostering cross-functional collaboration to ensure our innovations address real customer pain points and position Buildertrend as a leader in the construction tech space.Previously, as Vice President of Core Subscription Strategy, I spearheaded subscription growth initiatives, optimized pricing and packaging strategies, and shaped a cohesive customer journey that enhanced engagement and retention. My time as Vice President of Customer Success saw me unify customer success, support, and pro services under one strategy, driving measurable improvements in satisfaction and loyalty.Each role has built upon the last, honing my expertise in: • Market Validation & Product Strategy • SaaS Pricing & Packaging • Customer Success & Retention • Strategic Business PlanningFrom transforming Buildertrend’s product development process to launching impactful customer engagement programs, my focus remains on delivering scalable solutions that drive measurable growth. I am passionate about leveraging my skills to create innovative, customer-first strategies that enable SaaS businesses to thrive.I welcome opportunities to connect on SaaS growth, product innovation, or the challenges and opportunities in the construction tech industry.
Listed skills include Team Building, Management, Leadership, Customer Service, and 6 others.
