Eric Foley Email & Phone Number

New York, Ny, Us

New York, Ny, Us

1,331 Guest Room Propertyhttp://www.milfordplaza.com•Responsible for overseeing room renovation project by completing construction walk through and room return to inventory. Acted as liaison between hotel operations and construction management.•Lead in the development of Rooms, Engineering, and Security standard operating procedures in order to improve service levels.•Assisted in the hiring and training of new management team responsible for raising the service levels in all departments.•Responsible for overseeing the day to day operations of 1331 room hotel and overseeing hotel in the absence of the General Manager.•Implementation, design, and roll out of HOTSOS application for entire hotel. •Assisted in development of Milford service standards and brand identity for the creation of a Lifestyle Hotel. •Assisted VP of Operations in the development of standard operating procedures for the Rooms departments in future Lifestyle brands with in the Highgate Hotels Group, opening in Spring of 2013

New York , Ny, Us

190 Room Luxury Hotelhttp://www.thesurrey.com•Responsible for overseeing day to day operations of the Front Office, Guest Relations, Housekeeping, In Room Dining, Concierge departments. •Responsible for completing monthly P&L critique along with monthly rooms operating forecast and yearly budget. •Assist with weekly RevMax decisions to ensure capture of hotel fair share and meet hotel monthly RevPar index scores.•Acted as DOH for 5 months to develop operating procedures, inventory process, cleaning standards, and management training •Responsible for review of monthly services scores for hotel operating departments to develop actions plans based on results•Ensure all managers in the rooms department are coached, mentor, and trained to carry out the Surrey Hotel vision and luxury service standards.•Maintained the Hotel status on Trip Advisor in the Top 10 during time spent operating.

New York , Ny, Us

190 Room Luxury Hotelhttp://www.thesurrey.com•Responsible for development of Front Office & Housekeeping Standard Operating Procedures as they relate to behind the scenes operation of the department. •Tasked with the development of a 4 week training program for 25 new hire Team Members encompassing Service Standards, Computer Application training, Operating Standards, Role Plying, etc•Developed weekly progress reports for Management Development as well as staff training needs.•Responsible for implementation of HOTSOS, and REX for the Rooms Department.•Developed new process and procedures for Surrey Guest Relations department which included day to day operations of Call Center.•Tasked with development of computer application Libra with vendor to meet hotel needs and assist in creating seamless Guest History profiles to ensure consistent service delivery.

New York , Ny, Us

215 room Boutique Hotel http://www.affinia.com/Chicago-hotels/overview.cfm•Responsible for management of Front Office, Bellmen, Concierge, Security, and Housekeeping staff.•Tasked with maintaining guest engagement, improving processes of Housekeeping department to maintain service scores and improve cost control of operating supplies and labor.•Responsible for completing monthly rooms operating forecast and yearly budget•Exceptional Financial improvements despite a 24% decrease in ADR and 9.6% growth occupancy year over year (YTD September 30th, 2009 versus same period prior)  Total reduction in Operating Expenses to end at 12.7% = down 1.9%  Total reduction to Operating Expense CPOR to end at $69.21 = down $12.38  Annual salaries up 0.4% despite a 9.6% growth in occupancy  Improved Rooms productivity from 2.23 to 1.89 YOY  Increase in annual department profit to 59.3% = up from 51.2% versus prior year

New York , Ny, Us

215 room Boutique Hotel •Member of task force pre-opening team/acquisition of Fitzpatrick to Affinia Hotel•Tasked with analyzing current hotel standards in order to develop processes needed to create Affinia brand and team organization. •Responsibilities included managing team to consistent customer service scores under multi-million dollar renovation, development and implementation of Affinia Chicago Front Office service standards. •Assisted in the development of Affinia Chicago conceptualization of it vision and mission statement.•Point person for computer systems implementation and training for Rooms department; systems included Hotel PMS, HOTSOS, Vision, Cendyn, GoConcierge, Solomon, Synxis

New York , Ny, Us

526 suites and guest room hotelhttp://www.affinia.com/New-York-City-Hotel.aspx?name=Affinia-Manhattan•Responsible for managing all Front Office operations for 526 suite room hotel•Maintained top Affinia Front Office scores through consistent training of SOP’s along with positive reinforcement.•Responsible for the development of 5 line staff members to entry level management positions.•Experienced soft renovation of tower suites, lobby, and completed first rebranding/conceptualization of Southgate Tower to Affinia brand.

New York , Ny, Us

526 suites and guest room hotel•Supervised Front Office shifts including PBX, Guest Service Agent, Concierge, Security, PM Housekeeping staff•Responsible for training and development of new hirers through on the job training.•Created Affinia Manhattan new hirer Front Office training guidelines.•Responsible for completing daily check in and checkout procedures while maintaining excellent customer service skills•Completed daily Housekeeping duties such as opening the house, room inspections, training staff, maintaining inventory controls, and managing day to day staff issues

Bachelor Of Applied Science (B.A.Sc.), Hotel Restaurant/Institutional Management

Associate Of Science (A.S.), Hotel Restaurant Management