•    Lead the team, Operations and Governance  support teams in accordance with Vodafone’s leadership values and principles.•   Clearly communicate performance expectations and drive effective performance management.•   Create an environment where coaching, mentoring, talent development are embedded in the culture and act as a mentor and coach of selected talent.•   Develop future leaders and prepare future role successor.•   Develop plans and actions to improve employee engagement and satisfaction.•    Ensure to follow all the Global/Local Policy and process in line with compliance.•    Monitoring all the closure of all the audit actions and ensure better ratings in all the audits related to operations.•    Ensure all the Key performance indicators tagged are achieved and exceed the expectation in line with targets.•   Ensure best in class performance in all the key performance indicators.•   Ensure to proper governance in each parameter.

• Trained on BEST store model & trained other store associates. • Supporting managers by helping to lead a team of associates in a constantly changing store.• Lead by example & motivate a diverse team to make sure customers can enjoy a unique treasure hunt experience in the store.• Create an environment that offers the freedom to take on new challenges & embrace new opportunities.• Support the retail manager & Serve and advise customers.• Look after staff and rotas, manage deliveries and stock.• Handle customer payments, complaints, returns and refunds.• Keep the store clean and tidy & be responsible for sales targets and goals