PROFILE • Highly skilled Business Analyst with over 10 years of experience in optimizing business processes and improving organizational efficiency. • Proven expertise in requirements gathering, functional specifications, and stakeholder management. • Adept at using various methodologies such as Agile, Scrum, and Lean for project management and delivery. • Proficient in data analysis and business modeling, utilizing tools like UML, BPMN, and SWOT analysis. • Demonstrated ability in conducting comprehensive business case studies and costbenefit analyses. • Skilled in facilitating cross-functional teams and achieving project milestones in a timely manner. • Strong communication skills, capable of liaising effectively between technical and nontechnical stakeholders. • Extensive experience in using business intelligence tools like Tableau and Power BI for data-driven decision-making. • Solid background in financial services, regulatory compliance, and CRM system implementations.