Eric Gessner Email & Phone Number

Wexford, PA, US

• Function as a Subject Matter Expert (SME) in new and legacy versions of our application and Microsoft server operating systems.
• Attend meetings with internal stakeholders to provide input regarding technology changes and enhancements while also assisting with training staff on pertinent systems.
• Manage customer relationships through regular communication while identifying and reacting to complex production issues and providing timely and effective resolutions.
• Perform debugging and analysis of existing software and then develop software patches to address identified issues.
• Identify and resolve third-party hardware issues related to various peripheral devices.
• Collaborate with internal parties to understand how to provide value to customers and assist with developing and delivering product enhancements.

The eBillingHub is a great place to work. In order to fulfill business needs, a technician in my position must provide excellent customer service with an expertise in troubleshooting and solving extremely complex problems, commonly related to hours of code review and modification. Multitasking and establishing priorities is a must. The hub is a constantly.

Miñano, Álava, ES

Surveying devices that require replacement due to age, or noncompliance with the UPMC Windows 7 Initiative.Imaging brand new PC's with the latest image and assuring that the appropriate Organizational Unit within Active Directory is selected. I also verify that group policy gets pushed to the computer in question.Supporting users that have recently.

Pittsburgh, PA, US

Part of an external facing support group with experience inNetworking-Windows 2000-2007, Active Directory, Hardware/Server experience, Remote Access/Terminal Server, IIS, and healthcare.Supporting numerous software releases, Troubleshooting HL7 communications from ADT systems, SQL, Paging, and communications failures, as well as keeping very organized and.

Worldwide, OO

* Forensic analysis of data through the use of Encase and FTK.* Store and Index media. Prepare data for review in a hosting platform.* Control the storage, proper handling, recording and retrieval of evidential media.* Provide updates to queries pertaining to evidence and e-discovery.* Recall and destroy media upon request of clients to retain their.

Worldwide, OO

* Assist in the collection, storage, and tracking digital evidence related to a specific client matter using FTK Imager and excel/database software.* Provide updates to comprehensive questions from litigation and internal queries pertaining to evidence and e-discovery via e-mail.

Worldwide, OO

* Support the Office of General Counsel in remote collections for legal holds. * Monitor and administer the collection events via Autonomy Legal Hold (ALH) software. * Upon request of OGC, transfer requested data for processing. Maintain, track, and report on all collections/processed data. * Perform beta testing before permitting the installation and use.

Worldwide, OO

* Provide support for common Web-Based Litigation Support Platforms, including Concordance, Relativity, Attenex, and Introspect 6.0* Conduct complex searches within the various platforms to meet the needs of review teams.* Formulate effective search syntax using multiple indexing services within different processing platforms (I.E. Aungate, Clearwell)*.

IN

* Provide helpdesk support for healthcare employees. * Troubleshoot network issues as well as printer issues* Reset passwords and user management in an active directory environment.* Manage client software, including Lotus Notes, SMS, Sunrise, Epic, and other key healthcare applications.

Round Rock, Texas, US

Techncial Support Specialist services regarding networking, printing, computer hardware, software, and peripherals.

3.62, Information System Security

3.57, Computer Networking Systems

Vocational, Electronics