An integral part of the service team utilizing advanced customer service skills while providing specialist advice and guidance on the application of HR policies, procedures, and practices.• Develop and implement new and revised HR policies, adapting training and development tools with an emphasis on a high-performance, employee-oriented, customer focused culture.• Manage the end-to-end employee lifecycle, ensuring a smooth and positive experience from recruitment and onboarding to training and development through off-boarding and exit interviews.• Ensure the company stays up to date with labor laws and regulations to maintain compliance in all HR practices. Provides generalist support in payroll, PTO administration, and workplace compliance.• Provide consultative direction on HR practices in situations involving ambiguity and/or sensitive information that require investigation or high levels of discretion and professionalism.• Develop operational strategies to foster an independent coffee roaster towards scalable growth including partnerships, wholesale and pop-up opportunities to generate additional revenue streams.

Technical and Professional sourcing and recruitment for a regional staffing agency, clients including Discover Financial, Blue Cross Blue Shield, ALLY Financial, FANUC, Alix Partners, Oakland & Wayne Counties of Michigan.• Sourced, screened, and presented candidates to client managers for submittal to contract, contract to hire, and direct hire opportunities through a variety of recruitment tools including LinkedIn Recruiter, Indeed, DICE, ZipRecruiter and Monster.• Retained a substantial pool of viable candidates for key recurring opportunities to ensure engagement and marketability for submission and subsequent placement. • Managed entire recruiting and hiring process focusing on an exceptional candidate experience, providing schedule coordination, timeline updates, interview prep and debriefing. Provided client feedback to unselected candidates and followed up with additional employment opportunities.

High-volume HR manager for a global HR and staffing agency, responsible for the full life cycle of the employment process for temp-to-hire talent. Duties conducted remotely and on-site for Challenge Manufacturing in Pontiac, MI.• Built and maintained client relationships with the HR team, hiring managers and C-Level executives, collaborating to evaluate workforce needs and create recruiting plans to ensure proper staffing levels.• Recruited candidates, wrote job descriptions for internal and external employment sites. Sourced, screened, interviewed, selected and hired contract talent. • Facilitated all HR coordination, ensuring completion of all on-boarding paperwork including application, I-9 verification, background check, reference checks, drug screening, applicable skills assessments and client-specific documentation, as well as employee terminations and full-time conversions.• Supported HR team with first day check in and orientation information; continued employee support throughout the contract period including performance feedback, coaching, attendance, and time clock monitoring.• Processed payroll and schedules for contract employees ensuring prompt weekly payroll compliance.

Operations leader for a small chain of upscale cafes, responsible for staffing, training and development of store leadership and key cafe employees, and management of overall financial performance for the Detroit Metro locations.Monitored area-wide staffing levels, leading to a combination of strategic employee development and talent acquisition, with goals to establish and maintain a culturally diverse workforce and to limit employee turnover rates.Utilized management information tools to analyze financial reports in order to identify and address trends and issues in store performance.Collaborated with corporate leadership to develop big-picture operational and HRM initiatives; driving company programs through action-plan implementation to meet operational and organizational objectives.

Director-level manager responsible for overall customer experience for a branch of a national beauty schools with five locations.Directed guest services initiatives, including promotional activities, problem resolution procedures, workflow optimization, and standards maintenance, overseeing a staff of 15-20 people.Collaborated with the Institute Leadership Team to train up to 125 students per semester on effective customer service strategies.

General manager charged with launching a new-to-market outpost of a 32-location national boutique barbershop with responsibilities including recruiting and developing a new team, managing operations, and growing clientele.Fostered financial growth by effectively managing service and product commission rates, pay-for-performance initiatives, and incentive bonuses.Established strategies for talent acquisition and marketing via engagement with local press sources, social media influencers, New York Fashion Week, and industry trade shows, while increasing awareness of the company.

Store-level manager for the Gap’s 200-plus employee Manhattan flagship location with focus on hiring staff for the customer experience team. Recruited and hired for the largest location in the NYC-Metro region, effectively assessing hiring needs in collaboration with department managers with a special focus on seasonal hiring/terminations.Leveraged hiring expertise to improve interview processes, implementing situational interviewing style to more effectively identify quality candidates and assemble a larger candidate pool. Organized and facilitated recruiting events to identify and interface with talented candidates while, simultaneously bolstering brand presence in the community.

Directed operations for multiple high-performing locations, overseeing finances, data analysis, and performance management to drive profitability and customer satisfaction. Special focus on employee retention and promoting internal candidates. Spearheaded the launch of a new store, assessing market trends and customer behaviors to craft and execute an effective market penetration strategy. Responsible for filling all roles for a staff of 25 with a mix of recruited company employees and new talent. Coached store managers and their staff in six under-performing locations to achieve an increase in profit, customer satisfaction and a reduction in employee turnover, holding managers and associates accountable for performance.