Eric Gildark Email & Phone Number

Carson City, Nevada, United States

Provides customer service and support on the IT Help Desk. IT Help Desk Support – Provides user support and ensures all calls are followed up and resolution documentation using call tracking software; identifies and resolves Tier 1 technological problems and determines when escalation is necessary; assists with logon/logoff procedures and resetting passwords for applications, e-mail, and the network; determines nature of outages and contacts the appropriate technician. Application Support - supporting users with issues specific to our child welfare case management application, child mental health application, MS Office suite and other applications and utilizing remote viewing software when available. Updating the DCFS Website on the Ektron platform with remediated documents and compliance. Assisting users with network connectivity, application, system, or local software problems, instructing users on PC operation and faults including connections and peripherals; assisting with installations or resolutions.

Carson City, Nevada, United States

Information Technology (IT) Technicians install, configure, monitor, and maintain networks and monitor and maintain help desk user support or mainframe and server operations. The IT Technician 4 works within the Department of Administration EITS division Mainframe/Operations unit in Carson City. Primary duties for the incumbent include monitoring IBM mainframe (z/OS) and UNIX batch production, modifying z/OS and UNIX job schedules, making basic code changes to jobs, along with using AFP and impact printers for output processing. The incumbent will also be responsible for monitoring all equipment housed within the EITS Computer Facility and notifying EITS Mainframe, UNIX, Network, and Mechanical sections along with other State of Nevada agencies of software and hardware failures.

Carson City, Nevada, United States

This position is for the Web IT team, responsibilities in this position include document remediation for ADA compliance, and open and closure of help desk tickets.

Carson City, Nevada, United States

This position included scheduling, ordering, and stocking of the dairy department. Other positions held during my time at Smith’s are Customer Service Manager, and Frozen Department Manager.