Eric Gill Email & Phone Number

Batavia, Illinois, Us

IT PM managing the rollout of self checkout.

Hoffman Estates, Il, Il

Implemented operations strategy in alignment with business growth and financial management objectives across the country. Optimized operational processes, monitored supply chain efficiency, liaised with partners, and ensured exceptional OH&S standards. Leveraged continuous improvement methodologies.Some key achievements and contributions:◆ Effectively governed a process by which cancelled back-to-store orders don’t ship to preserve over $800K in additional merchandise annually, allowing more production use by the buying team.◆ Facilitated the rollout of a Shopify Point of Sale application for a concept store. Drafted POS training for the application.◆ Oversaw POS operational accounts and liaised with Sears Financial Services for Credit, Leasing, and Tax. Served as Retail Systems Point-of-Contact for all internal and external partners.

Hoffman Estates, Il, Us

Directed operations and spearheaded cost reductions, improved customer service, and led process improvement initiatives. I demonstrated expertise in retail POS & ERP systems, operational strategies, store administration, positive client relationships, and organizational effectiveness.Some key achievements and contributions:◆ POS subject matter expert for the Netsuite POS and ERP project. Reviewed POS and ERP project documents, including business requirements, functional designs, test decompositions, test evaluations, as well as ERP data setup and maintenance.◆ Oversaw replacement of credit card terminals in 800 stores to meet new Payment Card Industry standards.◆ Entrusted as POS Product Manager to direct bi-annual Point of Sale package releases and assumed operational leadership for streamlining various sales floor and backroom operating processes.◆ Identified potential operational risks for immediate resolution, minimized operating expenses, facilitated staff development, and strengthened customer and supplier relations.

Envisioned and executed business process improvement projects with emphasis on increasing store productivity and profitability. Analyzed efficiency of existing processes, implemented best practices, and leveraged new technologies. Allocated resources, updated store procedures, and ensured compliance with company policies and standards.Some key achievements and contributions:◆ Successfully directed day-to-day operations and increased performance of a 225K/425K sq.ft. retail store and auto center with an operating budget of $10M and annual volume of over $60M in Schaumburg, IL.◆ Orchestrated system and operational enhancements to drive sales growth, generate cost savings, and ensure high customer satisfaction. Major projects – Refund Management, Delivery, Leasing, Tax, Credit.◆ Defined business requirements for a Gift Card tender type – allows for the loading, redeeming, and refunding of cards via the point-of-sale system.◆ Oversaw Refund Management improvements for managing returns, sales adjustments, allowances, and voids across stores and store types.◆ Enhanced Tax Collection applications for out-of-area, out-of-state, tax-exempt, and service eligible merchandise.◆ Introduced application that enabled customers to lease merchandise from a third-party while having the merchandise fulfilled from their local store.◆ Implemented several reporting enhancements, including markdown management and first ever real-time retail sales flash.◆ Served as Retail SME and resource for the development of the Sears.com Point of Sale (POS) application.