Eric Gitonga Email & Phone Number

Nairobi County, Kenya

Areas of focus:• Reporting to Technology SLT on technology budget for TelecommunicationInfrastructure areas by analyzing information and reporting plans on forecasts, budgettrends, as well as capital expenditure within timely Technology Capex Budget submissioncalendars at 5+7, 9+3, 9+15 & VSR submissions.• Budget analysis and risks mitigation; securing cost leadership and tightening plans to hit Technologymission.• Handle contractual disputes after contract signing.• Ensuring technology contract owners are aware and able to manage contractual obligations.• Management of multiple activities in an appropriate manner within a fluid and fastchanging environment.• Handling contractual risks and issues.• Managing license compliance risks• Tactical and strategic vendor engagement.• Digitalization of contract management.• Business partnering with the Procurement, legal and technology teams drive executionof commercial and technical deliverables

Nairobi County, Kenya

• Played a key role as part of the team that formulated and submitted the technology Capex & Opex for financial year 2022/23 at 9+15.• Prepared timely and accurate financial analysis, reporting, and presentations to management.• Closely monitored technology Capex/Opex, regularly reviewing budgets to succeed against spending targets.• Actively handled contractual disputes after contract signing, including service credits and liquidated damages computation and claims.• Capex forecasts, and capital expenditure trends within timely Technology Capex Budget submission calendars at 5+7, 9+3, 9+15 & VSR submissions• Actively driving the cost leadership pillar in the organization.

Nairobi County, Kenya

• Built and maintained courteous and effective working relationships.• Led NWRFPIII (FY22) sourcing program to refresh the vendor list, existing price books, SLA agreements & support contracts. Achieved savings of between 15% & 40% in domains such as Core network and Radio Access network.• Successfully completed technology Capex forecasts, and capital expenditure trends within timely Technology Capex Budget submission calendars at 5+7, 9+3, 9+15 & VSR submissions.• Actively involved in handling contractual disputes after contract signing.• Participated in stakeholder training to ensure contract owners are ware and manage all contract obligations.• At the core of tactical and strategic vendor engagement.• Currently a business partner with procurement, legal and technology teams in driving execution of commercial and technical deliverables.• Working with technology team to Manage license compliance utilization & risks.

Nairobi County, Kenya

• Worked with managers and stakeholders from across the technology division in reporting and tracking incidents to resolution.• Managed and mentored team of 17 Engineers to continuously deliver exceptional service.• Worked with cross functional teams to report on network faults, KPI performance and action point follow-ups in a morning online call that happened every morning Monday to Friday involving all teams in Technology division.• Monitored team performance, ensuring delivery of individual and collective team objectives.• Built and maintained relationships with team, increasing motivation and team spirit.• Completed staff performance improvement reviews according to Safaricom's PIP policy.• Fostered strong rapport with internal and external stakeholders to aid service delivery.• Led monthly staff meetings for team to communicate updates, areas of focus and collect feedback.• Optimized employee schedules by balancing company priorities with staff leave requests and shift preferences.

Westlands, Nairobi

Responsibilities:• Daily performance monitoring and health checks including traffic, capacity and utilization for IPMPLS, Enterprise (Core – PEs & Access nodes – Switches & WiMAX base stations) and mobile data core nodes (SGSNs, GGSNs, Switches & Routers).• Change implementation tracking, monitoring and reporting on health KPI’s of the network nodes & Services, after change execution.• Logical Access management for Enterprise Core and Access nodes.• Working with cross functional teams to report on network faults, KPI performance and action point follow-ups.• Network fault identification, resolution or escalation where necessary and follow up to closure. • Proper documentation of network faults in a trouble ticket.• Trouble ticket handling, Escalations handling and generation of reports including end of shift reports.• Investigating and resolving customer voice/data (both mobile & Fixed data) escalations.• Working with various network monitoring tools to detect network performance degradations, perform root cause and event correlation analysis.• Monitoring and reporting on the capacity and utilization of internet links.

Nairobi

Westlands, Kenya

Responsibilities:• Ensuring proper fault identification majorly on 2G/3G nodes, fault escalation and follow up.• Accurate documentation on trouble ticket and escalation.• Reacting to network failures/critical alarms within 10 minutes.• Maintaining an up to date work log with all trouble tickets, detailing fault clearance procedures and remarks for future reference.• Maintaining accurate internal and external network updates and reporting.

Embakasi, Kenya

Responsibilities:• Testing and troubleshooting inflight instruments, electrical Equipment and components to detect operational problems and perform and/or recommend repair works.• Keeping accurate records of inspection, maintenance and repair works carried on various equipment.• Working with cross-functional teams to ensure proper coordination of work in and out of hangers and workshops to keep aircrafts serviceable.• Installation of electrical components and equipment in aircrafts.

Master Of Business Administration - Mba, Strategic Management & Finance

Bachelor Of Engineering - Be, Electrical & Telecommunications, 2Nd Class Honors Upper Division

Activities and Societies: TSA Editor, TSA Member, Projects coordinator-MECUSA, Christian Union Member.

Career Certification, Ccna

It, Computer

Kcse, A

Activities and Societies: Veteran Class Prefect, Library Captain, Debate Club, Maths Club.