Eric Gitonga Email & Phone Number

Nairobi County, Kenya

• Areas of focus:
• Reporting to Technology SLT on technology budget for TelecommunicationInfrastructure areas by analyzing information and reporting plans on forecasts, budgettrends, as well as capital expenditure within timely.
• Budget analysis and risks mitigation; securing cost leadership and tightening plans to hit Technologymission.
• Handle contractual disputes after contract signing.
• Ensuring technology contract owners are aware and able to manage contractual obligations.
• Management of multiple activities in an appropriate manner within a fluid and fastchanging environment.

Nairobi County, Kenya

• Played a key role as part of the team that formulated and submitted the technology Capex & Opex for financial year 2022/23 at 9+15.
• Prepared timely and accurate financial analysis, reporting, and presentations to management.
• Closely monitored technology Capex/Opex, regularly reviewing budgets to succeed against spending targets.
• Actively handled contractual disputes after contract signing, including service credits and liquidated damages computation and claims.
• Capex forecasts, and capital expenditure trends within timely Technology Capex Budget submission calendars at 5+7, 9+3, 9+15 & VSR submissions
• Actively driving the cost leadership pillar in the organization.

Nairobi County, Kenya

• Built and maintained courteous and effective working relationships.
• Led NWRFPIII (FY22) sourcing program to refresh the vendor list, existing price books, SLA agreements & support contracts. Achieved savings of between 15% & 40% in domains such as Core network and Radio Access network.
• Successfully completed technology Capex forecasts, and capital expenditure trends within timely Technology Capex Budget submission calendars at 5+7, 9+3, 9+15 & VSR submissions.
• Actively involved in handling contractual disputes after contract signing.
• Participated in stakeholder training to ensure contract owners are ware and manage all contract obligations.
• At the core of tactical and strategic vendor engagement.

Nairobi County, Kenya

• Worked with managers and stakeholders from across the technology division in reporting and tracking incidents to resolution.
• Managed and mentored team of 17 Engineers to continuously deliver exceptional service.
• Worked with cross functional teams to report on network faults, KPI performance and action point follow-ups in a morning online call that happened every morning Monday to Friday involving all teams in Technology.
• Monitored team performance, ensuring delivery of individual and collective team objectives.
• Built and maintained relationships with team, increasing motivation and team spirit.
• Completed staff performance improvement reviews according to Safaricom's PIP policy.

Westlands, Nairobi

• Responsibilities:
• Daily performance monitoring and health checks including traffic, capacity and utilization for IPMPLS, Enterprise (Core – PEs & Access nodes – Switches & WiMAX base stations) and mobile data core nodes (SGSNs, GGSNs.
• Change implementation tracking, monitoring and reporting on health KPI’s of the network nodes & Services, after change execution.
• Logical Access management for Enterprise Core and Access nodes.
• Working with cross functional teams to report on network faults, KPI performance and action point follow-ups.
• Network fault identification, resolution or escalation where necessary and follow up to closure.

Nairobi

Westlands, Kenya

• Responsibilities:
• Ensuring proper fault identification majorly on 2G/3G nodes, fault escalation and follow up.
• Accurate documentation on trouble ticket and escalation.
• Reacting to network failures/critical alarms within 10 minutes.
• Maintaining an up to date work log with all trouble tickets, detailing fault clearance procedures and remarks for future reference.
• Maintaining accurate internal and external network updates and reporting.

Embakasi, Kenya

• Responsibilities:
• Testing and troubleshooting inflight instruments, electrical Equipment and components to detect operational problems and perform and/or recommend repair works.
• Keeping accurate records of inspection, maintenance and repair works carried on various equipment.
• Working with cross-functional teams to ensure proper coordination of work in and out of hangers and workshops to keep aircrafts serviceable.
• Installation of electrical components and equipment in aircrafts.

Master Of Business Administration - Mba, Strategic Management & Finance

Bachelor Of Engineering - Be, Electrical & Telecommunications, 2Nd Class Honors Upper Division

Activities and Societies: TSA Editor, TSA Member, Projects coordinator-MECUSA, Christian Union Member.

Career Certification, Ccna

It, Computer

Kcse, A

Activities and Societies: Veteran Class Prefect, Library Captain, Debate Club, Maths Club.