-Conducts research & and designs proprietary internal platform centralizing job functions, resources, virtual training, and evaluations. - Utilizes various aspects of content design, i.e. information architecture, writing training scripts, filming & editing training videos, and designing visuals and UX for training flows.

• Serves as point of escalation for clients regarding issues and action items for leading B2B provider of IT products & services• Assists in managing Verizon and Sprint accounts, providing individual coaching to sales reps and overseeing day-to-day operations while balancing below role

• Manages successful projects, grows large sales accounts & value add services• Utilizes cross-functional communication, creating business processes that ensure sales & configuration centers align• Plans & executes high dollar computer hardware deployments for long-term Verizon initiatives• Builds relationships with vendors and internal partners in support of client needsNotable Accomplishments:• Developed automation program w/ development teams to fulfill rapidly increasing volume• Scaled project deployment output by 400% from 2018 to 2019• Implemented & tested new internal processes during Covid-19 crisis, ensuring Verizon company-wide WFH capability

• Coordinated with Business Development team in providing IT solutions to Verizon & Sprint• Quoting, order entry, returns & heavy customer interaction under strict service level deadlines

• Produced & edited content for NFL.com/NFL Network programming.• Content includes: NFL Rush Zone cartoon, 2014 NFL Draft Player Profiles, 2014 Pro Bowl Draft Promos, and training videos for Gatorade: Everything to Prove web series.• Lead assistant to 12+ producers, notably for: A Football Life and Caught in the Draft series• Liaison to Wieden+Kennedy ad agency collaborating with NFL on ESPN Monday Night Football ad campaign, coordinating audio and video footage needs.• Oversaw voice over sessions.• Wrote trivia and other relevant copy for creation of Blu-ray special features• Researched, digitized and logged new and archival footage and interviews• Preliminary judge on nationwide Together We Make Football contest• Evaluated contestants based on visual and storytelling potential• Identified & presented compelling entries to producers, supporting creation of TV broadcasts, web content and social media initiatives

• Assisted multiple producers in various aspects of DVD production, including but not limited to: research, digitizing/logging, writing copy & music selection.Notable Accomplishment:• Increased efficiency by conceiving of index connecting shared research materials • Index cataloged subjects/subcategories with interview transcripts & corresponding video