Senior Service-Now Engineer
CurrentResponsible for the maintenance/upgrading/remediation of Service-Now platform and guidance of the overall direction.Diagnose and isolate incidents through testing Develop workarounds and/or fixes for system related issuesCreated automation catalog item to expedite user experience and make business process's faster and more efficient.Create CMS pages and items for use in various portal interfacesPublish dashboards, reports, homepages, visual task boards and Performance Analytics widgets for managers and team use.Analyze system and business processes and develop enhancements to improve user experience and general system usabilityOnboard and train teams on using Service-Now and communicate new features and enhancements through written documentation and presentations.Perform functional testing of system applications and updates/enhancementsCoordinate workload and team queue to prioritize business needs and effectively enhance existing platform to meet global needs.