Eric Glinski Email & Phone Number

Buffalo/Niagara, New York Area

• Manage incoming customer loan requests while staying within contractual service level agreements.• Lead large clean-up projects and provide additional on-site training to customers.• Conduct bi-weekly team meetings and monthly one on one’s with all direct reports.• Responsible for consistently developing and revising existing job aides and procedures.• Implement new automation efficiencies and reporting using the EMBtrust trust computer system. • Perpetually monitor a quality control mechanism for employee productivity and accuracy in order to identify learning needs and opportunities for growth.• Conduct regularly scheduled training classes to expand department wide knowledge.

Buffalo/Niagara, New York Area

• Led a team of associates and was responsible for multiple concurrent major projects and customer initiatives.• Ensured mission-critical weekly customer reports were sent in a timely and accurate manner.• Adhered to federal agency regulations to ensure document compliance standards were met and maintained.• Created a brand new training model and methodology which was adopted for tracking employee learning progress.

Buffalo/Niagara, New York Area

• Processed and certified bank notes, mortgages, title policies, and other assigned duties per bank guidelines.• Responsible for document storage, archival and retrieval. Managed incoming document transfers from outside institutions.

Buffalo/Niagara, New York Area

• Initiated contact with injured workers, their employers, medical providers, attorneys and NYS Workers’ Compensation Board.• Performed thorough and timely claim investigations.• Proactively managed and processed claims within assigned case load.

Greater New York City Area

• Assisted with video package production, recording and editing.• Responsible for organization and management of tape library.• Acquired advanced video shooting and editing skills.• Worked in a fast-paced environment with strict deadlines and many moving parts.