Eric Go Email & Phone Number

Singapore

● Expertise in mobile point-of-sale and employee benefit insurance solutions.● Using Agile and Waterfall project management. ● Conducting functional workshop with key stakeholders to attain contextual inquiries and deeper business understanding of requirements.● Analyse client's workflow to provide recommendations/solutions.● Working with UI/UX designer to prepare the wireframes and do presentation to client.● Creating and maintaining business requirements and functional specification documentation.● Estimating accurate user story points in each release.● Using JIRA to track the progress of user stories and backlog.

Singapore

● Involved in Singapore Government Agency and Govtech initiated project.● Formed and maintained business requirements and functional specification documentation.● Coordinated and performed software testing: create test scripts, verify user requirements and perform regression tests.● Lead the support team’s activities, such as incident management & service management.● Managed and role model the support team’s incident response including proactive communication of progress and expectation management.● Monitoring production processing of all interfacing application products and daily batch jobs.● Participated in data migration activities and user guide documentation.

Singapore

● Pivotal in conception, requirement gathering, documentation and rollout of business-focused projects across offices in Asia.● Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.● Provided recommendations on business process improvements while managing stakeholder expectations.● Created and implemented the Standard Operating Procedures for system administration, change management & incident management.● Managed User Acceptance Testing (UAT) planning, documentation, tester training including UAT completion sign-off.● Interfaced with software vendors to diagnose issues and define an appropriate course of action for resolution.● Oversaw the system administrator team.

Singapore

● Programmed product enhancements and provided maintenance and support for client applications.● Reengineer systems to improve efficiency, productivity and accuracy for business operations.● Provided training on client applications to end users.

Kuala Lumpur, Malaysia

● Programmed web-based applications and in-charged of data warehousing projects.● Analyzed code for system testing and debugging.● Conducted tests and modified program code as needed.

Bachelor'S Degree, Information Technology

Advanced Diploma, Computer Science

Diploma, Computer Science