Eric Go Email & Phone Number

Singapore

• Expertise in mobile point-of-sale and employee benefit insurance solutions.
• Using Agile and Waterfall project management.
• Conducting functional workshop with key stakeholders to attain contextual inquiries and deeper business understanding of requirements.
• Analyse client's workflow to provide recommendations/solutions.
• Working with UI/UX designer to prepare the wireframes and do presentation to client.
• Creating and maintaining business requirements and functional specification documentation.

Singapore

• Involved in Singapore Government Agency and Govtech initiated project.
• Formed and maintained business requirements and functional specification documentation.
• Coordinated and performed software testing: create test scripts, verify user requirements and perform regression tests.
• Lead the support team’s activities, such as incident management & service management.
• Managed and role model the support team’s incident response including proactive communication of progress and expectation management.
• Monitoring production processing of all interfacing application products and daily batch jobs.

Singapore

• Pivotal in conception, requirement gathering, documentation and rollout of business-focused projects across offices in Asia.
• Assisted in the definition of project scope and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Provided recommendations on business process improvements while managing stakeholder expectations.
• Created and implemented the Standard Operating Procedures for system administration, change management & incident management.
• Managed User Acceptance Testing (UAT) planning, documentation, tester training including UAT completion sign-off.
• Interfaced with software vendors to diagnose issues and define an appropriate course of action for resolution.

Singapore

• Programmed product enhancements and provided maintenance and support for client applications.
• Reengineer systems to improve efficiency, productivity and accuracy for business operations.
• Provided training on client applications to end users.

Kuala Lumpur, Malaysia

• Programmed web-based applications and in-charged of data warehousing projects.
• Analyzed code for system testing and debugging.
• Conducted tests and modified program code as needed.

Bachelor'S Degree, Information Technology

Advanced Diploma, Computer Science

Diploma, Computer Science