Eric Goff Email & Phone Number

Downers Grove, Il, Us

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Downers Grove, Il, Us

As a Senior Systems Engineer at 3Cloud, I performed tasks related to the onboarding/offboarding of employees and led a weekly IT Orientation for new hires. While in this role I became a team lead for our offshore team members located in the Philippines, and helped direct the launch of a new office location located in Makati (Metro Manila). I administer our Zendesk ticketing system, and also provide support for our internal team members. I have regular interaction with many of the Microsoft 365 Admin portals. I assist with gathering evidence for audit periods to maintain SOC II compliance. I also help manage app registrations, enterprise applications, configuring single sign-on, user provisioning, and the administration for multiple 3rd party applications and systems including but not limited to: 1Password, Adobe, Anaplan, CodeTwo, Docker Hub, DocuSign, Figma, Firstbase, GitHub, Greenhouse, Knowbe4, Lattice, LucidSuite, Nordlayer, and Pingboard.

Downers Grove, Il, Us

As a Systems Engineer at 3Cloud, I have regular interaction with many of the Microsoft 365 Admin Centers, including but not limited to: M365 Admin Center, Azure Portal, Microsoft Intune, Teams Admin Center, Exchange Admin Center, and Sharepoint Admin Center. I have assisted with gathering evidence for audit periods to maintain SOC II compliance. I also help manage app registrations and enterprise applications configuring single sign-on, user provisioning, and administration for multiple 3rd party applications.

Downers Grove, Il, Us

In this role, I performed tasks related to the onboarding of new employees and assist with onboarding new clients by configuring our systems and 3rd party tools. I administer our Zendesk ticketing system, and also provide support for our internal team. I have daily interaction within Microsoft 365 Admin Center and the Azure Portal. I'm also responsible for day-to-day oversight and support of end-user machines, and office equipment (when applicable), as well as responsible for purchasing new equipment and upgrading devices reaching end of life.

Naperville, Il, Us

Administered FreshDesk, a cloud-based customer support ticketing system, and provided front-line support on client-reported issuesManaged multiple client issues independently at varying levels of priorityAutomated the routing of client tickets to appropriate support teamsResponsible for leading team meetings, end-user training sessions, and process adaptationCreated and maintained documentation through FreshDesk for internal and external useGenerated and delivered reports to internal departments for tracking metrics

Managed server and end-user equipment nationally utilizing Remote Desktop applicationsMonitored the Dell KACE management and inventory system, resolving internal support ticketsUtilized Active Directory and Exchange Administrative Console for end-user supportManaged Netmail Archive system after company migration to Microsoft ExchangePrepared, configured, and deployed a PowerEdge VRTX server, used to virtualize an off-site facility

Champaign, Illinois, Us

Assessed and triaged proprietary hardware and software issues in a fast-paced retail and repair facilityTrained clients and team members in proper care and repair of electronic devicesAdvised on best practices, as well as future systems enhancements and upgradesPrioritized service requests using LightSpeed point-of-sale systemServed as first point of contact for over 3,000 client service requestsProvided data back-up solutions for customers, and aided in the restoration of data

Managed student user accounts using Active Directory and Windows Server 2003Trained students in the use of Microsoft Office Suite, Internet Explorer, and Windows ExplorerMaintained computer and audio/visual equipment, repairing or replacing faulty unitsPerformed troubleshooting and repair of onsite LANs, peripherals, hardware, and software