Eric Goines Email & Phone Number

Conyers, Ga, Us

Photographer that specializes in unique portraits and out of the box ideas

Alpharetta, Ga

Supports all models of Xerox Phasers colorcubes and Workcentres . Manages MPS systems for several accounts .

.Actively listens to concerns and technical problems to determine best course of service. Accurately documented all troubleshooting and problem determination to ensure 100% customer satisfaction. Handled high volume of calls in professional and courteous manner. Completes a variety of task and special assignments on a daily basis. Assist with the transition of new agents from the training classroom to taking live calls on the floor. Fields Questions on processes and provides support in troubleshooting difficult issues . Implement the proprietary software Callegro into each agent’s daily call taking tools . Trains and support call center agents on using the software in an efficient manner

Assured a smooth transition of ownership from Meridian Storage to Extra Space. Responsible for maintaining the daily operations of a 783 unit, multi-level self storage facility .Assess customers' storage needs in person or via phone. Provide outstanding customer service and maintain cleanliness standards on property. Show units and effectively describe the features of our storage products and services. Process all move in documentation including lease presentation. Resolve customer complaints fairly and quickly. .Arrange and schedule monthly auctions of delinquent tenants. Maintain customer records and files. Order office and retail items and effectively.Balance store budget and sustain day to day financial reports.

Provide consumers with product information on various products in the Flooring, Building Materials and Millworks departments. Efficiently delivers customer service in product selection. Process special order and installation of specialty items. Maintain stock levels and insure the shelves and aisles are maintained. Consistently provides customer service to multiple clients simultaneously. Leading member of the safety and shrink team Infocus. Performs weekly audits involving safety and loss prevention in the warehouse.

Information Technology

Two years Completed; prior to transferring to Devry

Information Technology

One and one half years completed

Education record