 Provided technical end-user support via telephone and email. Respond to end-user problems based on industry standard procedures. Correctly tracked incidents and calls, including but not limited to entering data into the database timely and remotely into clients’ computers to help them solve software issues. Documented issues daily into the ServiceNow ticketing system and followed up on existing tickets. Troubleshoot hardware, software, and network-related issues.

My responsibilities included document translation from English to Spanish and Spanish to English, answering the phone to provide assistance to both existing and potential patients, creating patient records and managing patient appointments.