Eric Gotera Email & Phone Number

Bacolod, Western Visayas, Ph

Bacolod, Western Visayas, Philippines

Bacolod, Western Visayas, Philippines

Provide support and guidance to multiple business aspect of Held. This brings to the following but not limited to:- Training and Development- RCA Coaching Effectively-Audits and Immediate Error correction.

Bacolod, Western Visayas, Philippines

Team Lead for a Fintech Account

Bacolod, Western Visayas, Philippines

Operations for a Back Office Healthcare Account

Bacolod, Western Visayas, Philippines

Team Lead and Program POC for a Healthcare Account specific to Non-Emergency Transportation Services

Bacolod, Western Visayas, Philippines

Provide support and assistance to Wellcare Members specific to their Part D of United States of America Health Care System. Provide support to train the new hire for the program when called by the lead trainer.

Iloilo, Western Visayas, Philippines

Provide support and assistance to Insurance Holders (Suncorp) specific to the coverage of their policy, pre and post vehicle (maintenance, damage, and repairs). Provide custom analysis and services but not limited to/for vehicles that are outmoded, bespoke, and supercars.

Talisay, Western Visayas, Philippines

Provide technical support and assistance to Metro prepaid customers. Choose a device from Metro or bring customers own phone (Assistance on activation)Buy a SIM card (Activation, Store and Online Purchases)Switch to Metro by T-Mobile (Assistance on Service Lock Check and Requests for Unlock for different service provider)

Bacolod, Western Visayas, Philippines

Provide support and assistance to 1-800-Flowers customers and partner companies.Customization of specific orders (Tailor fit or Add-Ons)Budget solutions (In parallel to customers’ needs versus budget limitations and logistics) Store/Shop preferences

Bacolod, Western Visayas, Philippines

> Provide Technical support and assistance to Comcast customers.

Makati

Narrative: Top Private Conglomerates and Companies in the Philippines band together to create a Private Sector led Risk Reduction and Climate Change Adaptation body that serves to provide seamless well coordinated multi-sectoral approach in parallel to Government efforts to address different threats and hazards either natural or man-made.- Provide coordination to Member Companies who are part of Telecommunications Cluster and Logistics Cluster; - Supporting the ongoing rollout of cluster trainings and workshops;- Support the training of new coaches and trainers- Conduct Cluster Meetings - Develop interoperability protocols to enhance systems in place- Support Member Companies in building linkages to Local Government Units and other Government Agencies;- Assist in drafting protocols that encourage inter-operability within clusters;- Participate in partner activities where the foundation is part of the technical working group or member agency in policy making, meetings, and the likes.

Region Xiii - Caraga, Philippines

Biodiversity and Watersheds improved for stronger economy and ecosystem resilienceB+WISERPosition: Regional Technical Assistant January 25, 2017 to October 10, 2017 - Provide consultancy services for the implementation of Lawin Forest and Biodiversity Protection System across CARAGA Region; - Supporting the ongoing rollout of LAWIN forest and biodiversity conservation trainings and workshops; - Support the training of new coaches and trainers; - Prepare reports, summaries, and meeting notes as may be requested by the B+WISER team; - Technical Assistance on developing the Forest Conservation Area Plans; - Assist in building linkages to Local Government Units and other Agencies; - Assist in drafting Patrol Plans; - Assist in drafting MLGU Ordinances for Conservation Financing Mechanisms;

Surigao Del Sur

- Ensure the conduct DRR and CCA Training through Participatory Disaster Risk Reduction Assessment and Analysis (PDRA) for identified partner Local Government Units and Schools under AECID Funded Project. - Cohesively Facilitate and Coach Barangays, MLGUs, and PLGUs in mainstreaming DRR/CCA in Land Use Plans, Development Plans, DRRM Plans, and Contingency Plans covering all sectors as mandated including education, gender, children, livelihood, and evironmental management.- Took the lead for Module Development for the training design and Advocacy- Responsible in Collating and Document PDRA Data and Risk Analysis Results- Presention of PDRA Results to the Barangay and the MLGU. - Information, Education, and Communication Materials development for the community e.g. Household Preparedness, Nutrition, and WASH for 4Ps, Children, PWDs- Coordinate, Plan, and Organize PDRA the team activities and events related to DRR/CCA.- Develop Knowledge Management, Tools, and Mechanism specifically targetting DRR and CCA as topics.- Facilitation of Risk Assessment and assist partners in translating such results to Planning- Provide coaching to partners on facilitating DRR and CCA trainings.- Coordination with key government agencies but not limited to: OCD, DILG, PAGASA, PDRRMO, PHO, DepEd, DSWD, TESDA, DTI, Department of Agriculture, BFAR, MGB and Tourism.- Ensure Project targets are reached with Sex and Age Des-aggregated Data

Tacloban City

Its a cross cutting intervention for Food Security and Livelihood

Bacolod City

- Provide Technical Support and management for more than 3,000 Agents. Coaching sessions that tackles product specific issue, Multi-Tasking management Issues, Call handling Issues, Soft Skills Issues, First Call Resolution, Handling Order Entry, Processing Correct Trouble Tickets and Escalations, handling supervisor/manager calls and call backs.- Provide Support to the floor operations. Flagging of Out of Adherence, Long Calls, Long Hold Time, Long After Call Work, and AHT Management. Man a team if their Supervisor is not around. Scrubbing of Low VOC Score Reports, Avoidable Truck Rolls, Invalid Trouble Tickets, and Low FCR.- Monitor improvements of metrics.- Roll out of Client updates and inquiries.- Report Data to Global Convergy’s and Clients: AHT, VOC, FCR, Floor Operations, and Accuracy.- Convergys Bacolod Operations has been commended for being a consistent number 1 for efficiency and accuracy.- Conduct and Monitor Agent Managed Risk Reduction to employees who are metric outliers. Metric Hazard, Vulnerabilities, Capacity Building.

Bacolod City

- Provide necessary fundamental training and for scholars who wish to work to Business Process Outsourcing.

Bacolod City

- Provide support and coaching to enhance communication skills and other soft skills.

Bacolod City

- Provide technical help to customers who have DELL Products.- CompTIA A+ Certified