Eric Gottfried Email & Phone Number

Bensalem, Pennsylvania, United States

-Manage team of 10 which includes: 1:1 coaching, performance reviews and providing training/onboarding for procedures and policies in order to meet productivity and quality metrics.-Ensure team follows all protocols and operational guidelines by creating tip sheets and user guides easily digestible for public consumption. -Actively partner with logistics to monitor company drivers in transit and troubleshoot all issues, such as on-road delivery issues and customer service inquiries/orders. -Manage multiple internal and external operations congruently utilizing internal tracking and communication systems.

Bensalem, Pennsylvania, United States

-Assisted with delivery and warehouse logistics, trained associates, and verified standard operating procedure compliance to ensure team met or exceeded corporate metrics. -Created blueprints for the logistics team for their sites using Adobe Illustrator and updated them regularly to ensure that the 160+ drivers and the 10-person Operations and Safety team performed their duties efficiently and safely.-Created departmental training programs for various teams, which were tailored to reflect each department’s processes and procedures.-Spearheaded and implemented new warehouse logistics procedures to ensure maximum efficiency while maintaining essential safety standards.-Provided 1:1 coaching, for a rotating team of 70 – 100 associates.Worked with multiple departments to backfill associates as needed depending on workflow and department needs.

Robbinsville, New Jersey, United States

-Managed 60 associates, monitoring their safety, productivity, and quality.-Trained new associates on their work process, mechanics, and safety procedures in person and by creating Adobe Captivate videos.-Problem-solved orders to ensure quality of delivery to the customer.

Levittown, Pennsylvania, United States

-Using Adobe Illustrator and Photoshop, designed advertising materials and graphics for the company to use on wearables and other merchandise.-Received orders and stocked shelves.-Audited inventory to maintain and control appropriate stock levels.-Verified, updated, and amended figures entered in a proprietary web based tool to search inventory on the frontend and add and edit inventory on the backend.

Philadelphia, Pennsylvania, United States

-Performed light bookkeeping for store owner. -Provided routine technical support to resolve customer issues. -Maintained merchandise ordering system for store inventory.

Philadelphia, Pennsylvania, United States

-Managed nine-location retail store chain by tracking inventory, employees, and schedules across all stores. -Managed payroll, deposits, and all other financial aspects of the business.-Implemented new POS system to help maintain inventory and reduce shrink. -Consistently trained and educated new and existing team members on operational procedures.-Provided quarterly and random audits to assure inventory accuracy.

Cybersecurity And Information Assurance, Cybersecurity

Computer Programming, Specific Applications

Ancora Corporate Training / Career Choice Program through Amazon. Certificate in Web and App Development

Continuing Education Certificate, Print And Web Design

Studied HTML and CSS with a little javascript using Dreamweaver. Also focused on the design aspect using Photoshop, Illustrator.

Associate'S Degree, Animation

Activities and Societies: I was a substitute teacher at Art Institute during my time there.Hand Drawn and Computer Animation.