Eric Grawe Email & Phone Number

Chicago, Il, Us

Seattle, Wa, Us

• Manages Consolidated Omnibus Budget Reconciliation Act (COBRA) program, including communications, compliance, appeals and disputes, and third-party administration of eligibility. • Supports benefits integration for multiple mergers and acquisitions (M&A), ensuring compliance with legal standards, coordination of employee benefit records, and streamlining changes to minimize disruption of benefits.• Collaborates with benefits risk, compliance, technical, and legal teams to conducted comprehensive reviews of employee benefits policies, to identify opportunities for improvement, continued compliance with evolving regulations, and adjustments to optimize cost-effectiveness and employee satisfaction.• Benefits operations liaison for health plan benefits managers, employee financial programs, and bereavement support.

Seattle, Wa, Us

• Led and managed end-of-life benefits programs across the US, Canada, and Latin America, ensuring global alignment and consistent, empathetic service delivery to employees and their families during sensitive times.• Coordinated with benefit managers and vendors for health plans, insurance plans, stock, retirement plans, and ancillary programs to ensure correct administration and delivery of benefits to surviving family and kin of deceased employees.• Managed team of 30 benefits specialists providing customized concierge support and expert guidance on benefits-related matters, driving high engagement and satisfaction across diverse employee populations.• Established strong cross-functional relationships with leadership across the organization thereby facilitating • Developed and executed strategic growth plans for the department based on customer feedback and data-driven insights, identifying gaps and implementing solutions to optimize the employee experience.• Designed and refined program service models by incorporating customer feedback and leveraging data analytics, resulting in improved operational efficiency and better alignment with employee needs.• Spearheaded strategic hiring initiatives to source and recruit top-tier talent, enhancing team capability and ensuring the delivery of high-quality, compassionate service.

Seattle, Wa, Us

• Led end-to-end management of benefits programs across US, Canada, and Latin America, ensuring compliance with ERISA, ACA, and HIPAA requirements.• Spearheaded the development of strategic benefits solutions based on employee feedback and data-driven insights, improving program engagement and efficiency.• Managed open enrollment activities, including HR presentations, employee communications, and benefit systems administration.• Identified opportunities for process improvements in benefits operations, leading root cause analyses and revising standard operating procedures to enhance service delivery.• Collaborated cross-functionally with HR, IT, and Payroll teams to ensure accurate and efficient benefits administration.• Managed compliance activities, ensuring timely reporting and compliance with federal, state, and local regulations.• Implemented compliance cost-saving initiatives resulting in an estimated $1 million in annual savings

Chicago, Il, Us

• Directs all aspects of operations, planning and organization, projects, and implementations for the Health and Wellness department of the Human Resources Total Reward division, including annual benefits enrollment, ongoing benefits escalation resolution and service delivery• Implements cost savings projects and data-driven solutions, resulting in a savings of $5,000,000 per year• Spearheaded Lean Six-Sigma event with Health and Wellness, HRIT, IT, and Third-Party Administrator for process improvement and streamlining of data flow• Manages operations cost-center budget of $1,000,000, including vendor contracts, Statements of Work (SOWs), and Service Level Agreements (SLAs) to ensure compliance and delivery within terms and budget• Leads cross-functional teams to improve department performance through technical, operational, and organizational changes• Oversees the Health & Wellness Operations team comprised of 10 high-performing resources, including the Manager of the Third-Party Administrator (TPA) and Implementations, and the Manager of Operations and Service Delivery• Supports project managers in project initiation activities, project plans, resources allocation, timing considerations, risks assessment, and expected outcomes. Procures resources to deliver on projects and operational commitments on-time and within budget• Collaborates with HR, IT, HRIT, PMO, Finance, and Payroll to problem solve and achieve operational objectives

• Led multi-disciplined client teams to provide strategic service and consulting, generated revenue and maintain positive client relationships• Addressed client needs and priorities through critical thinking, people management, and time management to provide quality consulting and efficient service delivery• Improved client satisfaction net promoter scores through multi-partner collaboration and actionable insight• Developed consulting and service plans based on client’s needs, refined service models and staffing, and coordinating access and consultation with subject matter experts• Identified opportunities for revenue growth within the client’s strategic agenda and negotiated contracts for new statements of work (SOW)• Created persuasive client presentations for new cost saving services and custom product offerings designed to improve employee health and reduce company health care spend• Designed innovative process improvements to assist in the quality and efficiency of client service and revenue production

Deerfield, Il, Us

• Managed the implementation of the value-based Health System Partnerships and the establishment of the long-term governance model • Led executive meetings with leadership from Walgreens and large national health systems to collaborate on value-based accountable care• Led health system partnership projects between Walgreens and large national health care systems, establishing project plans and timelines, coordinating stakeholders’ needs and responses, and documenting progress• Integrated multiple lines of business to improve service delivery at an enterprise level• Facilitated multiple simultaneous work-streams through management of cross-functional teams to meet project goals and objective

Chicago, Illinois, Us

• Led successful internal audit which saved company $200,000 on service line agreements with company’s largest exchange client • Managed healthcare exchange open enrollment of 24 small group plans with three separate vendors totaling 10,000 lives• Implemented enhancements to company’s procedures to prevent errors and improving efficiency

Chicago, Il, Us

• Secured renewal of large municipal book of business of approximately 500,000 lives and added new business during high profile bid• Implemented cost reduction strategies which shifted employee health care utilization to lower cost settings• Identified fraud resulting in a minimum of $650,000 in savings• Demonstrated wellness program cost savings of $10,000,000• Strengthened client relationships, and established trust and collaboration with external vendors and consultants• Designed analytic queries and persuasive reporting for executives and leadership

Minneapolis, Mn, Us

Chicago, Il, Us

Master Of Fine Arts (Mfa), Creative Writing

Mba, Business

Ba, English