Eric Gredassoff Email & Phone Number

Salinas, California, United States

Lead 14 bay service department (12 technicians, 3 service writers, shop foreman & warranty administrator). Manage team by implementing updated department policies, procedures, and best practices resulting in increased efficiency and revenue. Implement consistent coaching & accountability of the team to create a more consistent, efficient, and reliable department. Work with company departmental leaders by increasing transparency & communication that was deficient prior. Department P&L responsibility that has increased department revenue.

Sacramento, California, United States

Manage a team of mobile, customer-site, and company-shop technicians servicing light, medium & heavy-duty vehicles for many of the nation’s largest fleets. Manage region’s fleet of company-owned vehicles including PM services, repairs, and outfitting of new service vehicles for use in field services. Managed legacy inventory issues of two company shops and five mobile service vehicles. Host new client presentations for sales team.

Ripon, California

Manage repair facility working on tractor/trailers including new tire sales tires & tire repair, PM services, and mechanical repairs. Manage all shop personnel including, recruitment, training as well as setting goals & expectations. Distribution of incoming work orders, managing schedules, and delegating tasks. Manage inventory including invoice entry and warranty parts processing. Integrate incoming inventory from closed sites. Responsible for facility P&L with game-planing for future operational improvements. Year-over-year growth of over 20% for each year.

California Home Office / Orlando, Fl Corporate Office

Manage 10 Branch & Market Managers in 4 states, maintain a nationwide service-vehicle fleet and supervise a corporate dispatch team while producing $10M+ in corporate revenue, produced over 275K services and generated 20%+ in growth annually. Analyzed P&L statements for each branch as well as for the complete company. Develop a system-wide hire plan and strategy. Assist in making each location more efficient by implementing key changes that fine-tune the production process and improve the product presented to the customer. Participate in the implementation of the company E.O.S. process.

South San Francisco, Ca

Manage 14 field service technicians while producing over $1.3M in annual revenue. Communicate with clients to meet the changing demands of their service needs and adjust the routes and schedules accordingly. Manage P&L for the branch. Maintain inventory and materials for the day-to-day operations and facilitate the recycling of waste materials. Audit payroll hours for employees and maintain weekly production reports. Yield marked and sustained improvement in production efficiency.

San Jose, Ca

Operations/Service/Project Manager 2006-16; 2017-18: Manage field service technicians, office & warehouse staff, and subcontractors producing up to $4.5M in annual revenue. Manage larger projects including coordination of rental equipment, choosing supplies, facilitate equipment delivery to meet customer deadlines. Provide bid walk-through and sales support on larger projects and service contracts. Provide technical assistance to technicians and customers. Work with the sales team to choose the proper equipment for the customer’s needs. Oversee fleet maintenance and repairs. Train new technicians and office staff. Assist the owner to provide opinions on future company growth.

San Jose, Ca

Outside Sales / Technical Support 2001-06: Includes cold calls, follow-ups, and customer relation maintenance. Assemble installation details based on customers’ needs and create quotes for installations. Also provided technical assistance to technicians and customers. Assist owner with future growth decisions.

Sunnyvale, Ca

Installation Lead 1998-2001: Lead a team of installation techs while also producing on larger projects. Included ordering supplies, coordinating crew resources to meet deadline goals of the customer. Keeping general notes and reports for owner review. Provide change order details to the owner for processing. Assist owner with future growth decisions.

Sunnyvale, Ca

Customer Service / Dispatch 1996-98: Take customer phone calls. Write-up and dispatch service calls and installations. Assembling daily schedules for technicians. Supply, parts and equipment orders. Processing of invoices and warranty claims.

Fort Riley, Ks

Manage shop operations, workload allocation, and personnel in a 4-bay Army Base retail shop. Generate and process up to 25 repair orders daily. Produce estimates of repair and present to customers for consideration and approval. Evaluate needed supplies and fulfill as needed. (NOTE: Store closed 8/2017 due to AAFES site contract not being renewed)

Mayor appointed to the San Juan Bautista Planning Commission. Participate in monthly meeting and hearing on topics of City planning, ordinances, site and design review of projects with in the city, and discussion of issues within the city.

San Juan Bautista City Council appointed. Participate in monthly meetings and sub-committee meetings as needed. Follow and present ideas and research to City Council that reflect the City's General Plan.

San Juan Bautista Neighborhood Watch lead. Organize meetings and relay information to City Council. Coordinate with San Benito County Sheriff office to address concerns of the City. Maintain website NWSJB.com