Eric Greene Email & Phone Number

Houston, Texas, United States

Provides support to end users across multiple operating companies; by installing/assisting with the operation of their workstations, business applications, and related equipment.Manage staffs performance and, quality of service provided.Ensures colleagues adheres to operational guidelines, principles, and processes as prescribed bycorporate policy from the Global Asset Management Team.Ensure SLA’s, projects, guidelines, concepts are implemented and completed in an efficient period.Perform all aspects for employee onboarding including New Hire Orientation, hardware and software preparation and training, as well as desks setup.Develop strong relationships with key stakeholders in strategic locations to ensure proactiveengagement.

Houston, Texas, United States

Installing and configuring computer hardware operating systems and applications.Troubleshooting system and network problems, diagnosing, and solving hardware or softwarefaults.Provide support to staff and clients through a series of actions, either face-to-face or over thetelephone, to help set up systems or resolve issues.Prioritizing and managing many open cases at one time

Kashmere High School

Provide highly visible customer support through the performance of onsite installation, as well asoverseeing any necessary diagnosis, troubleshooting, service, and repair of complex equipment and systems.Provide support services to employees with Information Technology issues involving applications or data, and educational technologies.Provide timely resolution of problems or escalation on behalf of customer to appropriatepersonnel, and provides case status updates to management and end-users

Houston, Texas Area

Secondary lead for Facebook and eBay product.Audited the manufacturing process, advanced network configuration, and software integration of multi-tiered front and back end network server racks for large scale global customers (i.e. Ebay, Facebook, Microsoft, Shell, Cloud HQ, etc.).Managed the power distribution to servers as well as IP communication across fiber and ethernet switches (i.e. Cisco, Arista, and ProCurve) throughout the ESSN test floor.Captured and evaluated information from programming scripts to diagnose and troubleshoot software errors while also repairing or replacing defective hardware prior to a customer’s receipt of product. Involved in continuous collaboration with the technical engineer support team through the use of ticket creation to resolve problems and identify key areas of opportunity to streamline procedures.

Houston, Texas Area

Operating the hotel’s front desk systems for PBX and installing and assisting in any property level IT issues.Process guest registrations, including the computation and collection of payment. Maintained, diagnosed and troubleshoot software and hardware failures that caused downtime with the hotels PBX systemComplete shift reports and process all financial transactions, including the verification and processing of credit card transactions in accordance with company policies and procedures.Respond to guest inquiries regarding hotel services, reservations, attractions, directions, etc.

Houston, Texas Area

Assist students in learning the appropriate subject matter, skills and/or attitude that will contribute to their development as responsible citizens.Maintain accurate, complete, and correct records concerning the students grades.Provided client support and technical issue resolution via E-Mail, phone and on site.Configured client’s equipment to connect to the Internet via modem/DSL Router.Configured software to connect to Internet application servers.Provided training to clients in the use of system and applications as related to Internet and online instructional software for students.Identified and corrected or advised, on operational issues in client computer systems. Performed creation of new accounts using company provide software tools

Bachelor Of Science (Bs), Computer Engineering Technology/Technician

Activities and Societies: Vice President Of Kappa Psi Omega Faternity Inc., NSBE, IEE, Provided networking/desktop support and perform.

General High School Degree, Engineering

Activities and Societies: Gents, Member of Marching Band, Yearbook Commitee, Baseball Player, BPA, NSBE