Eric Greene-Smithwick Email & Phone Number

Kirkland, Washington, United States

Overhauled field service management suite. This achieved 80% lower software costs, greater data and billables capture, live monitoring, sales lead forwarding, fewer callbacks, and reduced customer downtime.Directed crew of service professionals, increasing customer satisfaction and repeat business.Ran point on technology, client records, vendor records.

Houston, Texas, United States

Cut data handling time 50-80% by creating automations to adapt data manipulation and transfer between internal and external systems, maintain security and integrity of critical datasets, and lessen repetitive stress injuries and burnout.Inspected and analyzed data of workflow patterns, business processes, SLAs, and performance requirements. Utilized.

Houston, Texas, United States

Achieved early project completion through efficient time management skills and creation of mobile data gathering system, resulting in collection and deployment of over 100,000 devices across more than 50 campuses in under four months.Established rhythm of business model with feedback from executives, identifying milestones, time frames, and resource.

Houston, Texas, United States

Shortened repair turnaround to 48 hours by developing software and device integrations to parallelize tasks and modernize data capture.Dispatched daily schedules to maximize ticket closures based on load forecasting, customer prioritization, and staffing levels.Displayed leadership skills by coaching team of field service technicians to accurately and.

Houston, Texas, United States

Safely operated company vehicle on daily route to diagnose, repair, collect, and deliver PC hardware at client campuses.Tracked customer and hardware data for each work order on paper and mobile device.Performed PC hardware repairs at service center.Completed district-wide hardware collection, refurbishment, and redistribution project.

Houston, TX And Richmond, VA

Led a team of retail associates providing fantastic customer service.Pushed for sales targets, vendor promotions, and individual staff metrics.Served as point of escalation for customer questions and concerns.Maintained inventory levels, shelf stock, organization, and cleanliness.Managed routine inventory and financial reporting.Prepared, documented, and.

Shenandoah, Texas, United States

Remotely tested and monitored servers at company's data center to ensure acceptable function, storage, bandwidth, and uptime.Utilized internal issue tracking system and communications tools to report, escalate, and resolve any issues discovered.Served as first responder for site outages, coordinating communication between service providers, data center.

Shenandoah, Texas, United States

• Administrated space and facilities management, incorporating layout, maintenance, repairs, construction, security, and relationship management for vendors, service providers, and landlord.Beat six-month timeline for.
• Cross-discipline groups for informal recreation and lunches to nurture openness and innovation.
• Event planning for parties, birthdays, and off-site activities with individual recognition to show respect and appreciation.
• Converting old lounge into kitchen stocked with meals and snacks to aid focus and motivation.
• Innovative gift program rewarding tenure, anniversaries, and safety training to invigorate staff commitment and buy-in.
• Instituting idea box, then raising diverse suggestions and feedback with leadership, instilling courage in others to do so themselves.